Branch Administrator (Addlestone, England, GB)

We are pleased to present a comprehensive review of the Branch Administrator position at Schindler, a globally recognized leader in the elevator and escalator industry. This role offers a unique opportunity to contribute to a company with a rich legacy dating back to 1874, focused on enhancing urban life through safe and efficient mobility solutions.

What This Opportunity Offers:

• Meaningful Impact: You will be an integral part of a purpose-driven organization whose products and services are essential to the daily lives of billions worldwide. This role directly contributes to making cities more accessible, inclusive, and sustainable.
• Career Development: Schindler is committed to your growth. This position provides the support and resources necessary to develop your skills, access ongoing training, and build a rewarding and fulfilling career within the company.
• Supportive and Inclusive Culture: Join a diverse and supportive team where inclusion is celebrated. Schindler actively promotes a culture that values every individual, ensuring that everyone feels esteemed and has equal opportunities.
• Attractive Benefits Package: The role comes with a competitive salary, a generous holiday allowance, a competitive pension scheme, and single-option private healthcare (BUPA).
• Innovation and Legacy: Be part of a company that blends innovation, safety, and high ethical standards. You won't just join a success story; you'll help shape the future of urban mobility.

Key Responsibilities and What You'll Bring:

As a Branch Administrator, you will play a crucial role in supporting Service Leaders and ensuring the smooth operational functioning of the branch. Your main responsibilities will include:

• Providing essential administrative support to achieve business objectives in customer satisfaction, profitability, and employee morale.
• Overseeing the proper execution of contracts and invoicing, requiring a keen eye for detail.
• Maintaining professional decorum in all customer interactions, including sensitive complaint handling.
• Accurately registering and modifying account and contact data, ensuring data integrity over time.
• Managing time collection tool data, parts orders, and service planning documents to optimize field processes.
• Maintaining critical databases related to existing installations, technical data, customers, and contracts.
• Proactively identifying potential customer dissatisfaction and contract cancellation risks, communicating these concerns to management.
• Interpreting follow-up reports concerning contract renewals, outstanding offers, and overdue receivables.
• Adhering to all company Occupational Health, Safety, and Environmental policies, as well as Schindler's Core Values and legal requirements.
• Participating in required training sessions and contributing to the company's safety objectives.

To excel in this role, candidates should possess:

• Exceptional Customer Service Skills: Essential for interacting with both internal and external stakeholders.
• Strong Microsoft Office Proficiency: Excellent knowledge of Microsoft Office Suite is a must, with proficiency in Office 365 (Excel, Word, PowerPoint, Outlook).
• Organizational and Time Management Skills: The ability to manage a busy workload effectively and work both independently and as part of a team is crucial.
• Billing and Invoicing Experience: A minimum of 2 years of experience in a billing or invoicing role is required.
• SAP Experience: While a plus, proficiency with SAP is advantageous.
• Industry Knowledge: Experience in construction, services, or related industries is preferred but not essential, demonstrating the company's willingness to train and develop talent.

Career Path Considerations:

This Branch Administrator position is an excellent stepping stone for individuals looking to build a career in a stable and growing industry. The role provides foundational experience in operational administration, customer relations, and financial processes within a large, reputable organization. Success in this role can lead to opportunities for advancement into areas such as service coordination, account management, or branch operations. The company's commitment to development means that your skills will be continuously honed, preparing you for future leadership roles. If you are a detail-oriented, customer-focused professional seeking a role with purpose and growth potential, this opportunity at Schindler is certainly worth exploring.