Branch Manager

ABOUT THE ROLE As a Waitrose Branch Manager you'll ensure that every customer that visits your shop has an exceptional shopping experience and use your outstanding leadership skills to inspire and develop your team of Partners. You'll contribute to the Partnership's overall performance by being a positive role model for delivering outstanding Partner-led customer service that is distinctively Waitrose, passionate Partners serving food lovers. Helping to maximise every sales opportunity and commercial result. . Additional Information The pay range for this role will increase to £50,000 - £75,000 from the 1st April 2025. This role is full time, including every other Saturday, and 1 in 4 Sundays. The interviews for this role will take place on Friday 4th April at our Bracknell Head Office. Key Responsibilities Heading up one of our shops, you'll be responsible for: Lead and empower your team to act with authority and accountability. Helping them to reach their full potential, both as a team and individually. Ensure consistently high levels of availability and merchandising, helping to drive commercial results. Deliver an efficient, legal and secure operation for the entire shop. Commit to the delivery of the Partnership's Diversity & Inclusion strategy - recruiting and developing a diverse team. Ensure the health and wellbeing of Partners so they can be themselves in a safe, supportive and inclusive environment. Be an ambassador for the Partnership and its values through exceptional communication and engagement with your customers, local business groups, community leaders and other Partners. Embed change consistently and effectively. Essential skills/experience you'll need Able to demonstrate an innate passion for and understanding of Retail. Experience in a fast-paced customer centric leadership role, responsible for developing large teams and driving sales, profit and service targets. A proven track record of successful identification and delivery of commercial opportunities and outcomes. Experience for continuous improvement ideas and implementation with the ability to use data and insights to develop a long term strategy. Experience of stakeholder management, and influencing and persuasion skills to support trade in your shop. Regulatory Compliance Management. Desirable skills/experience you may have Personal Licence Holder. Food Hygiene Level 3. Strong understanding and experience of the employee life cycle, including recruitment, onboarding, learning and development, and disciplinary and grievance. Understanding of food retail and the competitor landscape. Internal use only: #LI-JLPWTR #LI-SHOPTRADE . To learn more about this role, please copy and paste this link into a new browser window: Please refer to the job outline above for more information on the role Closing Date: March 26, 2025 Pay: £49,200.00 - £72,500.00 Annual Contract Type: Permanent Hours of Work: 37.5 hours per week Job Level: Partnership Level 6 Where You'll Be Working: Andover (Waitrose & Partners), 67 Chantry Way, Andover, Hampshire, SP10 1LY ABOUT THE PARTNERSHIP We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. Feel inspired. When you join the Partnership you join a different kind of business. One that seeks to make a difference, not just to ourselves, but to the lives of everyone.