Business App Support Specialist, EU  | London | 12 Month Fixed Term Contract

Business App Support Specialist, EU | London | 12 Month Fixed Term Contract For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Role purpose As a vital member of the Business Application Support Team and the Europe Technology Team, the Business App Support Specialist will play a key role in ensuring the smooth operation of Aesop essential finance and supply chain systems. Role responsibilities include, but not limited to – Administering, configuring, and supporting critical business applications, with a primary focus on NetSuite, to support operational functions across Aesop UK and EU locations. Keeping business systems up-to-date and ensuring compliance with Aesop's application support standards. Providing specialist technical support to the Aesop EU Service Desk, focusing on troubleshooting and resolving issues related to business applications and processes across key Aesop locations in Europe. Collaborating with Product Managers and Teams to drive continuous improvement of existing business systems and the deployment of new systems across the UK and Europe. Technical Support and Delivery of System Enhancements Work with the Business Application Support Team and the EU Technology Team to ensure comprehensive 2nd-level support for Aesop business systems: Manage incidents, problems and changes through Aesop Service Desk system, including management of support tickets escalated to other vendors. Working with colleagues, monitor business system operation, performance and availability, and rectify any issues. Configure and administer production systems and applications supporting business operations (ERP, business planning, demand planning, budget and forecast, and financial planning applications). Support the technical components of month-end, year-end and stocktake activities. Develop and maintain an understanding of key business functions, with a focus on financial and inventory-management processes. Coordinate external software vendors to investigate issues and assist in providing technical solutions. Coordinate the installation of application enhancements and upgrades. Liaise with the global Business Application Support Team for prompt rectification of any problems or priority issues. Work with Aesop Product Teams, users, colleagues and third-parties to identify and deliver improvements to Aesop business systems: Assist Product Managers and Application Services Manager to perform research and make recommendations on business software products and services. Evaluate, configure, and deploy new business applications and systems, and recommend enhancements to existing applications. Working on one or several technology projects as required, provide strong business analytics skills to assess problems or areas of improvement that can be enhanced through technical solutions. Contribute to Product and Project Teams by managing project deliverables, logging issues, testing, and managing releases using tracking software (Jira). Collaborate with analysts and system owners to test and implement software updates and new software applications. Analyse documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality. Ensure that any new business software or integration connecting into company systems meets functional requirements, system compliance, and interface specifications. Staff Training As necessary, provide training across the EU Technology Team on new and existing business systems. Share knowledge of Aesop business systems with global Service Desk teams, to empower those teams to better support ERP and other finance-management systems. Liaise with finance management to coordinate and perform business system staff training. Proactively determine business application training requirements of finance staff and deliver ongoing training. Reporting & Documentatio Ensure business system documentation and procedures are maintained and kept up to date. Contribute to the organisational Technology Knowledge Base to support end users and other technical staff. Provide non-technical documentation to finance teams to assist with the education of staff. Develop and deliver periodic analysis on the quality and effectiveness of the role support and delivery work. This is a full time position operating with a hybrid working pattern on a 12 month fixed term contract What we are looking for Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives Commitment to fostering an inclusive and psychologically safe work environment Bachelor degree or equivalent in Information Systems, Technology, Computer Science, or Engineering, or similar experience in an Application Support role. Certifications in ERP software systems, or experience in supporting ERP software systems and other business applications, preferred. ITIL certification preferred. Experience maintaining and administering ERP systems, with NetSuite experience preferred. Experience with systems-improvement projects including deployment of upgrades or new packaged software solutions. Exposure to finance and inventory-management processes, with experience in the fashion / apparel / luxury industries an advantage. Highly self-motivated. Excellent written and oral communication skills. Experience working in a team-oriented, collaborative environment, with the ability to influence and encourage others. What on offer We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include - Flexible, hybrid working pattern Generous product discount allowance and bi-annual complimentary product allocation Paid volunteering allowance for all employees Bonus opportunity based on personal, and business, performance Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options. Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey. #LI-Hybrid Aesop was established in Melbourne in 1987. Our objective has always been to formulate skin, hair and body care products of the finest quality; we investigate widely to source plant-based and laboratory-made ingredients, and use only those with a proven record of safety and efficacy. In each of our unique stores, informed consultants are pleased to introduce our range and to guide your selections. Alongside our commercial activities, we explore and support the arts as an avenue through which to inspire, learn and communicate. We are headquartered in Melbourne, and have offices and stores in many parts of the world, including New York, London, Paris, Tokyo and Hong Kong. Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.