Customer Solutions Design Specialist (UK Wide, United Kingdom)

Opportunity Review: Design Specialist - Shape the Future of Business Connectivity at BT

This role at BT presents a compelling opportunity for experienced technical professionals looking to make a significant impact on a global scale. As a Design Specialist, you will be at the forefront of creating and implementing innovative solutions that empower BT's diverse range of business customers. This is more than just a technical role; it's a chance to be a key player in a company with a rich heritage and a forward-thinking approach to technology and societal impact.

What Makes This Role Stand Out?

For ambitious professionals, this position offers several key advantages:

• Strategic Impact and Visibility: Your daily work will directly involve designing and delivering solutions for external customers. This hands-on responsibility provides a high level of visibility and allows you to see the direct impact of your technical expertise on businesses worldwide.
• Global Collaboration: You'll be an integral part of a globally distributed team, fostering a collaborative environment where diverse perspectives converge to create exceptional outcomes. This is an excellent opportunity to broaden your professional network and gain exposure to international best practices.
• Specialized Expertise: The role allows for deep specialization in one of three critical areas: network solutions, voice solutions, or contact centre solutions. This focus enables you to become a true expert in your chosen field, honing your skills and becoming a go-to authority.
• Leadership and Mentorship: Beyond technical delivery, you'll have the opportunity to contribute to technical discussions, guide colleagues, and foster a culture of continuous improvement within the team. This aspect of the role is ideal for those who wish to develop their leadership and mentoring capabilities.
• Customer-Centric Innovation: A core part of the role involves understanding customer needs and translating complex technical concepts into clear, actionable solutions. This emphasis on customer-centricity ensures your work is not only technically sound but also commercially relevant and impactful.
• Driving Technology Direction: As a Design Specialist, you'll be expected to drive technological direction, continually challenge existing processes, and manage change to optimize efficiency. This proactive approach empowers you to influence the future of BT's offerings.

Key Considerations for Your Career Path:

When considering this exciting opportunity, here are some important points to keep in mind:

• Technical Depth Required: The position demands in-depth experience with specific technologies, including Cisco ACI and Cisco SD-WAN, as well as strong proficiency in Routing & Switching and Cisco LAN/WAN. A CCNA/CCNP qualification is highly valued. Candidates should assess their current skill set against these requirements to ensure a strong fit.
• Solution Design and Communication: The ability to design medium to large-scale solutions and articulate complex technical details succinctly to both technical and non-technical audiences is paramount. Strong communication and presentation skills will be essential for success.
• Risk Management: A critical aspect of the role involves managing the risks associated with your designs. Candidates should be comfortable with assessing potential issues and implementing mitigation strategies.
• Embracing a Diverse and Inclusive Culture: BT is committed to diversity and inclusion, celebrating difference and fostering an environment where everyone can thrive. This inclusive ethos extends to flexible working arrangements and support for reasonable adjustments during the selection process.
• Continuous Learning and Adaptation: The technology landscape is constantly evolving. This role requires a commitment to continuous learning, questioning current methods, and adapting to new challenges to ensure efficiency and innovation.

This Design Specialist role at BT offers a unique platform for seasoned technical professionals to leverage their expertise, contribute to impactful projects, and grow within a reputable and globally recognized organization. If you are passionate about technology, driven by customer success, and eager to shape the future of business connectivity, this opportunity warrants serious consideration.