Business Banking Service Manager

## Opportunity Spotlight: Business Banking Service Manager This is a fantastic opportunity for a driven and analytical professional to make a significant impact within the dynamic world of Business Banking. As a Business Banking Service Manager, you will be instrumental in shaping the future of our services, driving innovation, and ensuring unparalleled service excellence within a global, diverse team. This role offers a compelling career path for individuals passionate about technology, service delivery, and contributing to a leading financial institution. ### What's in it for You? Advantages of this Role: * Shape the Future of Business Banking: You'll be at the forefront of innovation, influencing the direction of critical technologies and service enhancements that directly benefit our business clients. * Develop Your Technical and Analytical Prowess: This role demands strong analytical and problem-solving skills, offering ample opportunity to deepen your expertise in incident, problem, and change management, as well as ITIL frameworks. * Gain Exposure to Complex, Cross-Functional Environments: Work within a sophisticated ecosystem spanning multiple business areas. This exposure will be invaluable for building robust relationships and strategic partnerships with Application Support and Service Management teams across GTSM. * Enhance Your Service Management Skills: You'll be actively involved in service improvement initiatives, driving service recovery, and executing preventative maintenance to ensure optimal performance of critical technology infrastructure. * Contribute to a Culture of Excellence: Join a team dedicated to delivering high standards of service and a commitment to the Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship. ### Key Considerations for Your Career Path: * Technical Foundation is Key: A solid understanding and experience in Incident, Problem, and Change Management are essential. Familiarity with the ITIL Framework (ideally ITIL V4 qualification) will be a significant advantage. * Navigating a Complex Landscape: Success in this role requires the ability to thrive in a complex environment. Building and maintaining strong relationships with various internal teams will be crucial for effective collaboration. * Risk and Controls Acumen: A thorough understanding of Barclays Risk & Controls Standards is expected. You will be assessed on your ability to manage risk and strengthen controls within your areas of responsibility. * Communication and Influence: Excellent presentation, verbal, and written communication skills are highly valued. You'll need to effectively communicate complex technical information and influence decision-making. * Proactive Approach to Monitoring and Automation: Experience with event management and monitoring tools such as AppDynamics or Elastic is a strong plus. A proactive approach to identifying potential issues through monitoring and implementing automation for efficiency is expected. * Potential for Leadership: Depending on the specific position, there may be leadership responsibilities, requiring the demonstration of key leadership behaviors to foster team growth and high performance. Alternatively, as an individual contributor, you'll be expected to develop deep technical expertise and act as an advisor. * Continuous Improvement Mindset: This role thrives on a commitment to continuous improvement, driving efficiency through automation, and proactively addressing potential service-impacting risks. This Business Banking Service Manager position, based in our Knutsford office, is an excellent platform for professionals seeking to contribute meaningfully to a leading financial organization while advancing their careers in service management and technology. It offers a challenging yet rewarding environment where your skills and dedication will be recognized and valued.