[C034]顧客服務查詢專員 Customer Service Advisor (Tracing)

<p><font color="#222222" face="Arial" size="3"><span>1. Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc.</span></font></p><p><font color="#222222" face="Arial" size="3"><span>2. Handle all trace enquiries in accordance with service standards and processes.</span></font></p><p><font color="#222222" face="Arial" size="3"><span>3. Deliver best in class customer service by fulfilling each customers unique needs while adhering to DHL policies</span></font></p><p><font color="#222222" face="Arial" size="3"><span>4. Respond to customer queries regarding information on prices, customs requirements etc.</span></font></p><p><font color="#222222" face="Arial" size="3"><span>5. Liaise with other departments and Operations to address issues on service recovery</span></font></p><p><font color="#222222" face="Arial" size="3"><span><br></span></font></p> <p><font face="Arial" size="3"><br> </font></p> <iframe src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d3614.3652456050977!2d121.53427361500661!3d25.055606783962283!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x3442a95f8cd53549:0x19a7e3d42526f0b5!2zMTA0OTHlj7DngaPlj7DljJfluILkuK3lsbHljYDlu7rlnIvljJfot6_kuozmrrU4MuiZnw!5e0!3m2!1szh-TW!2ssg!4v1572160087966!5m2!1szh-TW!2ssg" width="600" height="450" frameborder="0"allowfullscreen=""></iframe><p><p>1. Responsibility</p><p>2. Excellent communication & negotiation skill</p><p>3. Highly stress resistant</p><p>4. Team work.</p><p>5. At least TOEIC 550</p><font size="3" face="Arial"></font></p>