Get Job Alerts
straight to your inbox
Your daily Job Alert has been created and your search saved
By clicking Submit you agree to the Terms and conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy policy and you will recieve emails and communications about jobs and career related topics.
Job at DHL in Peterborough, Peterborough
Save Hide
Apply on external website

144 jobs at DHL

Customer Service Advisor By Agreement in Milton Keynes, Milton Keynes
Customer Services Advisor By Agreement in Ryton-on-Dunsmore, Warwickshire
Customer Service Supervisor By Agreement in Greater London
Regional Customer Quality Manager By Agreement in Derby, Derby
Show all

Customer Service Coordinator, DHL

Job at DHL in Peterborough, Peterborough

<div><div><div><p><strong>Position:</strong> Customer Service Coordinator x2<br><strong>Location: </strong>East of England Showground,<strong> </strong>Peterborough (PE2 6XE)<br><strong>Work Patterns:</strong> Monday-Friday. Day time hours (08:30-17:00)<br><strong>Contract Type:</strong> Permanent (Full-time)</p> <p>Are you an experience and dedicated Customer Service Coordinator? Are you passionate about cars and have a keen eye for detail? Do you take pride in your work and aspire to work with premium automotive brands? If so, we have an exciting opportunity for you! We are recruiting for various different roles, due to securing new business wins, so keep an eye out for further opportunities.</p> <p><strong>About Finished Vehicle Solutions:</strong></p> <p>Join our team at East of England Showground, Peterborough, where we maintain a fleet of around 4,000 luxury vehicles, including Mercedes, Volkswagen, Audi, Genesis and more. With about 150 dedicated colleagues, we are committed to exceptional service and quality.</p> <p>We value our employees, offering a positive work environment and investing in your growth and development. Ready to advance your career with prestigious automotive brands? We want to hear from you!</p> <p><strong>What does the role entail?</strong></p> <p>As part of your normal duties, whilst maintaining excellent health and safety practices, you will:</p> <ul> <li>Ensure that booking requests are responded to quickly, efficiently and to correct standards, ensuring required service levels are achieved</li> <li>Liaising between Customer and DHL Operations to secure availability of vehicles being promoted to fleet customers by the client and their booking agent </li> <li>Provide inventory reporting for weekly reviews, identifying trends and make recommendations for orders/defleets </li> <li>Support 3rd party booking agency with bookings, reserving vehicles for customers, accessory ordering/fitment. Take ownership of requests, amendments and cancellations, liaising with the client/booking agency/DHL Operations where required </li> <li> Manage vehicle return process, ensure vehicles are inspected and estimated within agreed KPIs </li> <li>To provide excellent customer care, a high level of accuracy, ensuring all administration duties are fulfilled to the required standard and timescales<strong><br></strong></li> <li>Maintain the Internal database, ensuring that the computer systems are up to date, accurate and that all new changes are actioned</li> <li>Manage the relevant contracts including any email and telephone requests in a timely manner within client and internal KPIs and take ownership for requests and queries</li> </ul> <p><strong>What do we need from you?</strong></p> <p>We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:</p> <ul> <li>Previous and proven track record in a customer service environment is essential</li> <li>Strong communicator at various levels - ability to assess individual customer needs </li> <li>Strong Administration skills and able to prioritise tasks</li> <li>Data analytics experience with excellent attention to detail</li> <li>Automotive Industry experience preferred</li> <li>Proficient in Microsoft packages (Excel, Word, Outlook)</li> </ul> <p><strong>What We Offer:</strong></p> <ul> <li>Manufacturer Training: Receive comprehensive training from top automotive brands to enhance your skills and knowledge.</li> <li>Career Development: Take advantage of excellent career development opportunities within our growing organisation.</li> <li>Supportive Team Environment: Work alongside a friendly and experienced team of professionals who are passionate about what they do.</li> <li>State-of-the-Art Facilities: Utilise modern equipment and facilities designed to help you perform at your best.</li> </ul> <p><strong>Benefits!</strong></p> <p>As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:</p> <ul> <li>Uniform provided.</li> <li>Flexible working hours</li> <li>Free on-site parking</li> <li>Hundreds of discounts (including retail, childcare + gym)</li> <li>Free confidential 24/7 GP service</li> <li>Cycle to work Scheme</li> <li>Affordable loans</li> <li>Generous enhanced pension scheme</li> <li>24/7 employee support service for you and your family with access to free counselling and much more: <a href="https://careers.dhl.com/global/en/dsc-benefits">https://careers.dhl.com/global/en/dsc-benefits</a></li> </ul> <p><strong>OUR APPROACH TO DIVERSITY & INCLUSION</strong></p> <p>We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion& Belonging: <a href="https://careers.dhl.com/global/en/diversity">https://careers.dhl.com/global/en/diversity</a></p> <p><span data-teams="true">#UKIDSCDS</span></p></div></div></div>

ID 1122711 Sectors:
in Peterborough, Peterborough, England
Get direction
Expand the map Minimize the map
Customer Service Advisor By Agreement in Milton Keynes, Milton Keynes
Customer Services Advisor By Agreement in Ryton-on-Dunsmore, Warwickshire
Customer Service Supervisor By Agreement in Greater London
Regional Customer Quality Manager By Agreement in Derby, Derby
Show all

Similar jobs nearby

Chef up to £20 per hour including service charge. Live in available
By Agreement
Greene King profile and vacancies
Greene King
in Cambridge, Cambridgeshire, CB3
Field Service Engineer - South
by Agreement
Endress+Hauser profile and vacancies
Endress+Hauser
in Milton Keynes, Buckinghamshire
Customer Service Manager
£25,459 per year
B&M Retail profile and vacancies
B&M Retail
in Ely, Cambridgeshire
Specialist Customer Service
by Agreement
LyondellBasell Industries profile and vacancies
LyondellBasell Industries
in Saffron Walden, Essex
Customer Team Member
By Agreement
Co-operative Group profile and vacancies
Co-operative Group
in Cambridge, Cambridgeshire
Show all
BESbswy