CRM System Administrator

The University of West London (UWL) is ranked as 41st in the UK in The Guardian University Guide 2026 and is the 1st London modern* university in The Times/The Sunday Times Good University Guide 2026. We are also the Number 1 London university for overall student satisfaction in the National Student Survey 2025**. The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success. 

* A modern university is a university established in 1992, or after. Excluding specialist providers.

** Calculated as the average of all questions, using registered populations.

The Department / School / College

The CRM System Administrator will be part of UWL’s Recruitment and Customer Relationships Team which is responsible for the University’s UK student recruitment and outreach activity and for supporting prospective students from initial enquiry through to enrolment. The Team is part of the Marketing, Recruitment and Communications Department which also includes the Communications, Campaigns, Digital and Admissions Teams.  

The Role 

This exciting new role will support a small, dynamic Customer Relationships team in delivering a comprehensive programme of conversion communications by ensuring the smooth operation, maintenance and development of the University’s CRM system. Responsibilities of the role include ensuring data integrity, providing technical support, resolving issues promptly, and the identification and implementation of system improvements, in collaboration with internal and external stakeholders.

The Person

We are looking for someone with experience of working with CRM systems and marketing automation, as well as a strong understanding of CRM data structures and workflows. You will have excellent analytical and communication skills, with the ability to effectively manage stakeholders. Exceptional attention to detail and problem-solving skills are essential, as is a proactive, collaborative approach and the ability to manage multiple priorities within tight deadlines.

How to Apply 

To apply click on ‘Apply Online’ and fill out the application form. Further information about the application process can be found here: https://jobs.uwl.ac.uk/display.aspx?id=1253&pid=0 

Please email [email protected]  if you need any assistance with the application process.

Interviews are expected to be held in the week commencing 9 February 2026. 

For informal enquiries about the position please contact Bhavini Chudasama, Customer Relationship Manager: [email protected] 

Additional Information 

Read more about working at the University of West London at https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl

UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer. We welcome applications from all sections of the community.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. 

Please be advised that it is expected that appointment within a grade will normally be at the minimum point.

This position does not meet the University criteria for Skilled Worker sponsorship.

We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time. 

The University of West London reserves the right to close the role prior to this date should a suitable applicant be found

Closing Date: 25 Jan 2026

Department: Support

Salary: £38,311 to £43,767 per annum