MIU MIU In-Store CRM Manager, Bond St (London, GB)

The Prada Group, a titan of the luxury sector with a heritage stretching back to 1913 in Italy, is renowned for its commitment to excellence and groundbreaking innovation. Operating under prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, the Group boasts a global presence across more than 45 countries, powered by a diverse workforce representing over 100 nationalities. If you are passionate about the luxury industry and driven by a desire to cultivate lasting client relationships, this opportunity within Prada Group could be your next significant career move.

Opportunity Spotlight: In-Store CRM Manager

This role offers a unique chance to elevate client relationships into a strategic business asset. As an In-Store CRM Manager, you will be instrumental in developing and executing sophisticated CRM and clienteling initiatives directly within the boutique. Your focus will be on empowering sales associates, driving business growth through proactive CRM campaigns, personalized client outreach, and curated private appointments. This is a hands-on, shopfloor-based position that demands a dynamic approach to your work schedule, including adaptability to varying weekday and weekend shifts.

What Makes This Role Appealing?

• Strategic Impact: You will directly influence business strategy by managing and growing a valuable client portfolio. This involves developing advanced segmentation techniques and prioritizing engagement that fosters long-term loyalty, making a tangible contribution to the store's success.
• Data-Driven Excellence: For those with a keen analytical mind, this role is a perfect fit. You'll leverage tools like Excel and the proprietary C-Sphere CRM platform to analyze client data, extract meaningful insights, and develop data-driven campaigns that directly translate into measurable results.
• Innovation and Trendsetting: Prada Group encourages forward-thinking. You'll have the opportunity to benchmark current CRM strategies against market leaders, stay abreast of emerging trends in client engagement, and introduce innovative techniques to enhance the luxury client experience.
• Comprehensive Campaign Management: From initial client target list extraction to performance monitoring, you will oversee the end-to-end execution of store CRM campaigns and local outreach activities, ensuring alignment with broader brand communications.
• Fostering Team Growth: A key aspect of this role involves mentoring and empowering the sales team. You will conduct training sessions, provide individualized feedback, and share best practices to ensure the consistent adoption and masterful execution of the Group's clienteling strategy.
• Cross-Functional Collaboration: You'll work closely with various departments to synchronize CRM efforts with store events, product launches, and marketing campaigns, creating a cohesive and impactful client journey.
• A Culture of Excellence: Joining Prada Group means immersing yourself in a creative and international environment. The company places immense value on the talent and passion of its employees, fostering a supportive atmosphere that prioritizes professional growth and personal development.
• Commitment to Diversity and Inclusion: Prada Group is dedicated to building an inclusive work environment that champions equal opportunities for all. They recognize diversity as a core value and are committed to creating a fair and respectful workplace for everyone.

Key Considerations for Your Career Path:

• Luxury Retail Acumen: While not strictly mandatory, prior experience in the luxury retail sector is highly advantageous. It will allow you to quickly grasp the nuances of high-end client relationships and expectations.
• Digital Proficiency: A strong technical aptitude and a modern, digital mindset are essential. You should be comfortable with technology and eager to learn and utilize new digital tools for clienteling.
• Language Skills: Fluency in English is a requirement. Proficiency in at least one other language is also mandatory, reflecting the international nature of the business and its clientele.
• Exceptional Interpersonal Skills: This role demands a naturally client-centric attitude. You'll need strong problem-solving abilities, a flexible and adaptable approach, genuine empathy, and a high level of energy to thrive in a dynamic retail environment.
• Adaptable Schedule: Be prepared for a flexible work schedule. The shopfloor-based nature of this role means you'll need to be available for shifts that may vary across weekdays and weekends.

This In-Store CRM Manager position offers a compelling opportunity for individuals seeking to deepen their expertise in client relationship management within the prestigious realm of luxury fashion. It’s a chance to contribute to a globally recognized brand while cultivating skills that are highly valued in both the luxury and broader business landscapes.