Call Service Representative

Call Service Representative / Customer Service Advisor £23,400 base salary plus annual bonus and excellent benefits including up to 10% pension contribution, 28 days holiday (plus bank holidays) and discounts on Co-op products (Work level 6C)Monday-Friday, 37.5 hours a week, between 9:00am – 19:15.Bristol or Sheffield - Youll complete your training for the first few months at one of our offices, then youll have the option to work in a hybrid way.

Were looking for motivated, customer focused individuals to join Co-op Legal Services.

As a growing business were passionate about developing our colleagues, so whether youre starting a career in law, or just have a passion for great customer service, we can give you the skills, experience, and opportunities to help you develop down your chosen path. Youll have the opportunity to grow your legal knowledge, and we have numerous career paths into consultancy and management.

In this role, youll take in-bound and make outbound calls to potential customers who have enquired about our services. Youll be the first point of contact for many of our clients, so well look to you to approach each call with empathy and professionalism, providing them with a service we can be proud of. The work you do will make a real difference to building better communities for our members, customers, and colleagues.

What youll do

Take in-bound calls and make outbound calls to potential customers who have enquired about our services Accurately document customer queries and details, updating records on our system Explain our services to clients in a clear and understandable way Offer different solutions to customers based on their individual needs Complete a variety of ad-hoc tasks to support the team Connect with local community groups to see how we can support them through our free advice information clinics Conduct research to identify new local community groups suitable to host our free advice information clinics.

This role would suit people who have

Experience within a customer facing role  The ability to work towards performance & productivity targets  Great communication skills, both written and over the phone  Good general IT skills, youre comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook The flexibility to adapt to change in a fast-paced environment

Why Co-op?

As a Co-op colleague youll do work that matters in an organisation where principles are just as important as profits. Youll also get a package that includes:•   a competitive salary•   holiday allowance of 28 days rising to 32 in line with service, plus bank holidays•   an annual incentive scheme•   discounts on Co-op products and services•   a pension with up to 10% employer contributions•   free support for your mental, physical, and financial wellbeing•   Wagestream – a money management app that gives you access to a percentage of your wage as you earn it•   no later than 18:15 finish on Fridays

Building an inclusive work environment

Were actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.We'll ask whether youd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, well ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

If youre successful in your application, well perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.  

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.