Lead Technical Service Owner

Lead Technical Service Owner£55,000 to £65,000 plus great benefits (Work Level 5)Manchester city centre (hybrid working)

Were open to applications from candidates who may require flexible working arrangements. Therell be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage.

Were looking for a Lead Technical Service Owner to join our SAP JDA Business Platforms team in Manchester. Well look to you to lead on the delivery of applications and services that help our business areas use SAP to develop their processes and ways of working. Youll also be responsible for supporting technical change requests to our SAP platform and making sure were getting value from our SAP RISE offering. In this role youll work in a hybrid way – splitting your time between home and the office (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).

What youll do

Be responsible for the delivery of technology applications and services relevant to your role Work closely alongside our Software Engineers, Application Engineers, and Architects to build, integrate, and configure applications Collaborate with our information security colleagues to make sure our applications and services meet the appropriate security guidelines Make sure our ITIL processes are managed effectively Build and maintain positive relationships with our external partners (e.g. SAP) Provide support to incident management and pre-planned change as necessary (this may be outside of your usual working hours and at weekends)

This role would suit people who have

Significant experience in a Lead Technical Service Owner role Experience managing and delivering change The ability to lead investigations into, and provide solutions for, technical performance issues Good communication and relationship-building skills

We know that some candidates are less likely to apply for a role if they dont meet all the criteria in the job description. At Co-op, we're committed to building a diverse and inclusive working environment, so if you'd like to apply for this role but your experience doesn't quite meet every point, we'd still encourage you to apply. You may be just the right candidate for the job or other roles we have available.

Why Co-op?

If youve got the skills and experience were looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). Youll also get:

Private healthcare An annual bonus (based on personal and business performance) 28 days holiday plus bank holidays A pension with up to 10% employer contributions Access to a subsidised onsite gym (at our Manchester HQ) Coaching and training to support your career development Wagestream – a money management app that gives you access to a percentage of your pay as you earn it Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building an inclusive work environment

At Co-op, were proud to do things a different way. As one of the worlds largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, weve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Were actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether youd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, well ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion here