Campus Learning Administrator

Job Description: Campus Learning Administrator Flexible location Permanent Hybrid & flexible working options Full Time Competitive salary & benefits package We make health happen! The world around us is transforming rapidly. Healthcare needs are changing, and people are living longer than ever before, with more complex needs. Our new and exciting Bupa Campus initiative will support us in achieving our ambition of becoming the world most customer centric healthcare organisation and bring colleagues together in virtual and physical spaces across the Bupa globe to share, connect and learn in fun, creative and innovative ways. The Learning Administrator sits within the Bupa campus operations team and will be accountable for the learning operations surrounding both in person and remote learning and will take responsibility for co-ordinating and supporting the delivery of training and educational programs. How you’ll help us make health happen: Ensuring workshop event logistics are delivered on-time including tracking and monitoring of event tasks across virtual and face-to-face workshops Scheduling of instructor led workshops, liaising with the regions to capture demand and coordinating between local campus sites Task management of third-party suppliers including scheduling, pre/post course information and invoice management Working closely with the Campus lead, to provide status updates and inputs where required Monitor Campus utilisation and workshop optimisation, include go/no go management per workshop Registration and evaluation management. Ensure registration reports received on time from facilitators and local coordinators Dealing with both learner and facilitator related queries: Triaging and responding in a timely and satisfactory manner Technology support with the learning platform, provide support and guidance to learners and instructors. Ensure all training materials are uploaded and accessible. Engagement across campuses and local support teams, including facilitators and monitoring of any risks of issues Connecting with all delivery teams/stakeholders for prompt updates and providing input into status reporting Quality control of process and team activities Complaint management, investigating, addressing and escalation management Ad hoc activities, eg. scheduling and supporting facilitators, diary management. Key Skills / Qualifications needed for this role: Proven (and recent) experience in event coordination and all associated logistical activities Proven experience in end-to-end learning admin operations Knowledge of information systems supporting logistics activities (LMS) Knowledge of key metrics for managing logistics functional performance Highly experienced and confident managing a varied, timebound workload and juggling priorities A strong team player who is equally comfortable working alone. Driven to deliver high standards and nothing less than a brilliant service. Self motivated and proactive approach, works on own initiative Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with the option to buy or sell Bupa health insurance as a benefit in kind Pension Onsite gyms or local discounts where no onsite gym available Access to our confidential employee assistance programme Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: grouprecruitmentandtalent@bupa.com Time Type: Full time Job Area: People & HR Locations: Angel Court, London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.