Carnival UK Contact Centre Support Advisor

Career Opportunity: Support Advisor with Iconic Cruise Brands

This is an exciting opportunity for individuals passionate about customer service and the world of luxury travel to join a company at the forefront of Britain's rich seafaring heritage. As a Support Advisor, you will play a crucial role in bringing to life the renowned P&O Cruises and Cunard brands, ensuring exceptional experiences for guests and travel agent partners alike. This role offers a stable, full-time permanent position with a hybrid working model, blending in-office collaboration with the flexibility of remote work.

Key Advantages for Aspiring Candidates:

• Brand Association: Immerse yourself in the glamour and prestige of iconic cruise lines. This role provides a unique opportunity to connect with and promote brands celebrated for their luxurious experiences and rich history.
• Customer-Centric Impact: Directly contribute to guest satisfaction and memorable journeys. Your ability to resolve queries, build relationships, and proactively identify needs will be instrumental in delivering outstanding service.
• Career Development: The company emphasizes growth and offers extensive learning and development opportunities. The comprehensive 8-week training program ensures you'll be well-equipped with the product knowledge and skills needed to succeed.
• Hybrid Work Environment: Benefit from a balanced approach to work with a hybrid model, requiring a minimum of two days per week in the Southampton office. This allows for in-person collaboration while offering flexibility.
• Attractive Benefits Package: Enjoy a range of perks designed to enhance your well-being and work-life balance. These include discounted cruising for yourself, friends, and family, a recognition scheme, regular office events, a company-paid health cash plan, and a generous leave allowance.
• Diverse Backgrounds Valued: The company actively seeks individuals with varied experiences and skills, recognizing the strength in diversity. This means your unique perspective and transferable skills will be highly valued.

Key Considerations for Your Career Path:

• Passion for Service Excellence: This role demands a genuine desire to go the extra mile for guests and travel partners. If you thrive on problem-solving and delivering high-quality customer interactions, this is an excellent fit.
• Adaptability and Resilience: The nature of customer support involves handling a variety of queries and situations. The ability to remain professional, positive, and adaptable, particularly in resolving enquiries and complaints, is crucial.
• Shift Work and Roster Flexibility: Be prepared for a rostered shift pattern that includes working evenings and weekends. This is a fundamental aspect of the Contact Centre Operations environment, ensuring continuous service coverage.
• Interview Process: The selection process involves an online assessment (including tasks and a video interview) followed by a face-to-face or online interview. Early application is recommended due to interview dates being scheduled throughout October.
• Commitment to Training: The initial 8-week training period is intensive and requires full-time commitment (Monday to Friday, 09:00 to 18:00). This investment in your development is a significant advantage for long-term success.

This Support Advisor role is more than just a job; it's an opportunity to become part of a dynamic team that cherishes its heritage and is dedicated to delivering unparalleled guest experiences. If you possess strong communication skills, a proactive approach to problem-solving, and a genuine enthusiasm for the travel industry, this could be the perfect next step in your career journey.