Contact Centre Personal Cruise OutboundAdvisors

Discover Your Next Career Adventure as a Personal Cruise Advisor with Carnival UK!

Are you passionate about delivering exceptional customer experiences and looking for an opportunity to grow within a globally recognized leader in the holiday industry? Carnival UK, part of the world's largest holiday company, is seeking motivated individuals to join their dynamic Contact Centre Operation as a Personal Cruise Advisor (Outbound). This role offers a unique blend of sales, customer service, and relationship management, all within the exciting realm of cruising.

This position is a fantastic opportunity for those who thrive in a customer-centric environment and possess a natural flair for sales and building rapport. You'll be instrumental in creating "holiday happiness" for millions of people each year, a responsibility that Carnival UK takes to heart.

Key Advantages for Candidates:

• Career Growth and Development: Carnival UK is committed to your professional journey. They offer a broad range of personal and professional development opportunities, recognizing that your experience, whether from formal qualifications or life lessons, is valuable. This role is a stepping stone to a rewarding career within a thriving industry.
• Impactful Role: You'll be more than just a contact; you'll be the guests' primary point of contact, building relationships and ensuring their pre-cruise experience is seamless. Your efforts directly contribute to guest satisfaction and repeat business.
• Brand Passion and Product Knowledge: This role is ideal for individuals who are enthusiastic about travel and the cruise industry. You'll have the chance to leverage your product knowledge and sales skills to not only secure bookings but also to enhance the guest's overall cruise experience through upselling and offering relevant products.
• Hybrid Working Model: Enjoy a flexible work-life balance with a hybrid working arrangement, blending the collaboration of office-based work in Southampton with the convenience of home working.
• Exceptional Employee Benefits: Carnival UK values its people and offers a comprehensive benefits package. This includes discounted cruising for yourself and your loved ones, a recognition scheme, regular engaging office events, extensive learning and development resources, a company-paid health cash plan, and a generous leave allowance.
• Join a Thriving Industry: Be part of a company that is a true industry leader, delivering joy and memorable experiences to a vast customer base.

Key Considerations for Your Career Path:

• Sales and Relationship Focus: This role is heavily centered around proactive sales and developing strong, lasting relationships with guests. A genuine enjoyment of sales and customer interaction is crucial for success.
• Achieving Targets: You will be working towards achieving guest and revenue targets, requiring a motivated and results-driven approach.
• Problem-Solving and Ownership: The ability to confidently resolve guest queries and issues, taking ownership of their concerns, is essential for generating repeat business and maintaining high satisfaction levels.
• Flexible Working Hours: The Contact Centre operates seven days a week with varied opening hours. This role requires flexibility to work shifts on a rostered basis, including weekends and evenings, to ensure continuous customer support.
• Adaptability and a Positive Mindset: While the requirements are a guide, the company values a diverse range of backgrounds. A positive attitude, willingness to learn, and a collaborative spirit will be key to integrating into the team and succeeding.

If you're looking for a career that combines your passion for people and travel with exciting sales opportunities and excellent benefits, the Personal Cruise Advisor role at Carnival UK could be your perfect next step. Embrace the chance to build meaningful connections and contribute to unforgettable holiday experiences.