Client Manager, Matthews International

With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.

POSITION SUMMARY

The Account Manager builds effective relationships with entry- to mid-level client contacts. This role ensures the efficient coordination of projects from estimation to completion, and partners with the broader project team to ensure deliverables are completed on time and on budget. The Account Manager utilises an understanding of the Company's and the client's industry, business, and products to identify opportunities to sell additional solutions to meet existing client needs.

DO

Identify the type of tools and solutions needed for each project, both internal and external. Identify content needed for final deliverables (e.g. video, design, text, etc.) and sources for content. Ensure the creation of campaigns, leveraging resources appropriately. Utilise data-driven tools and systems for any required testing. Develop and manage client roadmaps. Interact and communicate effectively with client team(s). Present client recommendations, insights and deliverables effectively. Assist with pitches, as appropriate. Maintain ongoing knowledge of the industry, especially in terms of social media, market trends and work with team members to ensure proper scoping of client work, including articulation of final deliverables client-related developments

DISPLAY

Behaviours Vision – Belief, Energy, and Passion. Engagement – be physically, emotionally, and intellectually connected to their QP partners and team. Develop an understanding of what makes for a productive and profitable studio and contribute to it Success through monitoring and broadcast. Live the Brand Experience Maxims. Discipline and constancy of purpose. Technical Capabilities High degree of proficiency MS Office Suite, Outlook & Internet applications. Strong analytical, prioritising, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills. Strong verbal and written communication skills (including analysis, interpretation, & reasoning). Solid understanding and application of mathematical concepts. Ability to develop and maintain collaborative relationships with peers and colleagues across the organisation, as well as, internal and external clients. Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment. Ability to work with and influence peers and senior management. Self-motivated with critical attention to detail, deadlines and reporting

DELIVER

Future planning and idea generation for the client - providing strategic input and formulating innovative solutions to existing marketing and advertising opportunities.

#LI-CW1

The businesses of SGS & Co and SGK have united to form Propelis, a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.