Client Service Advisor - Professional Services Group reference: en-us

Aon Client Service Advisor Opportunity: Shape Better Decisions in London

For experienced insurance professionals seeking a dynamic and impactful role, Aon's Professional Services Group in London presents a compelling opportunity. This position as a Client Service Advisor offers a unique blend of collaborative teamwork and individual autonomy, supported by a flexible working model that combines both virtual and in-office engagement.

Aon is at the forefront of helping organizations and individuals make better decisions to protect and enrich lives globally. As a member of our inclusive and trust-driven team, you'll be instrumental in supporting the success of both our colleagues and clients.

What to Expect in Your Day-to-Day:

• Deliver exceptional client service, working closely with your dedicated Client Servicing Team.
• Collaborate with offshore teams to ensure timely delivery of essential documents like policy documents and invoices.
• Engage directly with clients, underwriters, and colleagues in meetings to deeply understand their business and insurance needs, with a specialization in Professional Indemnity, Management Liability, and Cyber Insurance.
• Contribute to the development and presentation of key client documents, including Service Plans, Renewal Reports, and presentations.
• Communicate settlement terms to clients, manage premium debits and allocations, and support credit control standards.
• Liaise effectively with broking colleagues within Aon's Global Broking Centre and the broader Aon network.
• Take proactive ownership of client issues, driving them to resolution with appropriate support.
• Ensure adherence to regulatory and business standards, meticulously updating Aon systems for accurate record-keeping.
• Identify opportunities for programme design improvements and revenue growth for clients, making recommendations to the Client Manager.

Why This Opportunity Stands Out:

The Aon Professional Services team is renowned for its deep expertise in serving professional service firms, including law, accounting, design and construction, and consulting businesses. This role offers direct exposure to complex risk management challenges within these specialized sectors.

Key Skills and Experience for Success:

To thrive in this role, candidates will ideally possess:

• Proven experience and technical knowledge within the commercial insurance industry.
• A solid understanding of insurance market dynamics.
• Excellent oral and written communication skills, with the ability to articulate complex information clearly.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• A adaptable, focused, and self-disciplined approach, with a strong drive for results.
• The capacity to build positive and engaging relationships with clients.
• A collaborative spirit and a commitment to continuous personal development.
• The ability to work efficiently within structured processes and manage multiple tasks.
• Demonstrated strong decision-making and problem-solving skills.
• The ability to coordinate activities across cross-functional teams.
• Experience utilizing insurance industry IT systems for efficient client service delivery.
• The ability to effectively engage with relevant outsourced parties.
• A commitment to compliance with regulatory and business procedures.
• While not essential, knowledge of Aon products, services, and systems, along with global placement and technical ability, would be advantageous.
• Possession of ACII qualification or a willingness to pursue it is highly regarded.

Aon's Commitment to You:

Beyond a comprehensive benefits package, Aon champions an inclusive workforce where you are empowered to be your authentic self. Our agile work environment supports your wellbeing and work-life balance, enabling you to perform at your best. You'll benefit from two annual "Global Wellbeing Days" dedicated to your personal focus, alongside diverse working style solutions. Our culture of continuous learning fosters growth, connection, and relevance, ensuring you are constantly developing.

Aon is an equal opportunity employer and values diversity and innovation. We are committed to creating an inclusive workplace for all colleagues.