Client Service Manager – Derivatives Clearing AVP Job Number: 3256039Posting Date: Jul 18, 2024Primary Location: Europe, Middle East, Africa-United Kingdom-United Kingdom-LondonEducation Level: Refer to Position DescriptionJob: OtherEmployment Type: Full TimeJob Level: Director DescriptionClient Service Manager – Derivatives Clearing AVP 3256039We're seeking someone to join our team as a Client Service Manager in Derivatives Clearing to act as a single point of contact for daily Derivatives Clearing business, navigating the organization for our clients.In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at Director level within the Client Services & Relationship Management function. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on...What you'll do in the role:- Serve as a subject matter expert within functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes - Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognise risks and draw out key issues - Be responsible for risk management of various derivatives trade lifecycle events e.g. margins, expiries and trade events - Define opportunities to enhance the client experience by optimizing various process flows - Partner with internal stakeholders to identify inefficiencies and implement process enhancements - Perform various administrative duties in accordance with the role - Educate clients on MS systems and encourage use self-service of tools - Manage any client issues to successful resolution QualificationsWhat you'll bring to the role: - Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels- Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team- Ability to operate independently across the majority of day-to-day responsibilities- Culture carrier across Operations, embracing the Firm's core values and acting as a role model- Understanding of Listed Derivatives, in particular commodities markets and products- Experience in a client facing role- At least 4 years' relevant experience would generally be expected to find the skills required for this role What you can expect from Morgan Stanley: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. Equal opportunities statement: Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. Flexible work statement: Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.