Collections & Billing Assistant

Job Title: Collections & Billings Assistant Hours: Monday to Friday – 08.30-17.00 (30 minutes for lunch) - 40 hours a week. Salary: £26,500 basic plus a performance and business-based bonus - 5% of salary Role Overview: Supporting the UK van business. This role will assume full responsibility of making sure all invoices are billed correctly to our customers throughout a month and our customers pay to term. Making appropriate collection calls and emails on outstanding receivable balances along with various other administration tasks. Cultivating strong internal partnerships with various departments within the business to make sure all queries are dealt with in a timely manner, prompting payment from customers. Some specific responsibilities of a Collections and Billings Assistant will include: Creating and issuing invoices to customers on a Weekly/Monthly basis. Accurately processing credit memos and refunds where necessary. Processing payments and allocating to various accounts. Preparation of Customer statements to clearly show balances outstanding. Contact customers either by telephone or email to gain payment to clear outstanding invoices. Preparing various monthly billing reports and completing month end tasks. Maintaining updated records of clients and updating when necessary. Opening New Accounts and setting up customer Rate Cards. Liaise with various Insurance companies and brokers to resolve queries and claims. Reviewing past due accounts for potential bad debt write-off and/or escalation to third party collections. Preparing and creating reports and spreadsheets. Carrying out the business's essential administrative tasks. Liaise with Account Managers to gain information on customers. Advise when customer overdue and request help in getting this matter resolved. Relate with D&M and Claims departments to gather updates on damage invoices. Work closely with the Hire/Logistics departments regarding any Hire issues that occur. Requirements: Good knowledge of standard IT software packages. Excellent Communicator verbally and written Team Player with a friendly, positive ‘Can-Do’ attitude. Looking to take an active role in the development and growth of our business. Great rewards for great work: Great customer experiences begin with team members who feel valued and respected. That why we are committed to looking after our people as much as our customers. We offer: 33 days holiday inclusive of bank holidays Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing Employee discounts on car rental across Avis Budget Group (including Zipcar). A Mintago account, giving a comprehensive list of employee benefits, including Salary Sacrifice and Retail savings. Pension Company Uniform Supplied. Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Apply Now! #driventobethebest2 Bathgate West Lothian United Kingdom A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.