Commercial Support Administrator

<div><div><p><strong><span>Position: Commercial Support Administrator<br>Contract Type: Permanent / full-time<br>Location: Ryton on Dunsmore, Coventry<br><br></span></strong></p><p><strong><span>Why choose DHL eCommerce UK?</span></strong></p><p><span>Want to work for one of the UKs best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4^th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!</span></p><p><span></span></p><p><strong><span>About the role:</span></strong></p><p><span>You will be part of a team responsible for supporting the Parcel Sales Teams and Corporate Account Managers with all administrative tasks. You will be required to answer incoming calls from our account customers. You will also be responsible for confidential file maintenance of personal records and other adhoc administrative duties.</span><span></span></p><ul><li><span>Manage customer enquiries which may be received by various methods including email and telephone within agreed timescale</span><span></span></li><li><span>Sales Force Administration</span><span></span></li><li><span>Lead Allocation</span><span></span></li><li><span>Population of Rate Amendments / Profiles to support our Sales Teams</span><span></span></li><li><span>Provide Customer Rate Information</span><span></span></li><li><span>Ensuring accuracy in all tasks undertaken</span><span></span></li><li><span>HR Administrative support to commercial departments - reporting of absence / Complete screening and vetting for new employees</span><span></span></li><li><span>Track IT Equipment supplied and receipt of handover agreement</span><span></span></li><li><span>Group Account Administration - set up / liaising with depots</span><span></span></li><li><span>Answering incoming calls from our customers</span><span></span></li><li><span>Manual Invoicing</span><span></span></li><li><span>Auditing</span><span></span></li><li><span>Building relationships with the various teams we work with</span><span></span></li><li><span>Comply with GDPR when handling personal data</span></li></ul><p><strong><span>The ideal candidate will have:</span></strong></p><ul><li><span>2 years‘ experience in a simialr role</span></li><li><span>Hold experience within a parcel client services environment</span><span></span></li><li><span>Strong investigation skills</span><span></span></li><li><span>Good experience of Microsoft Office Programs - Excel knowledge is essential</span><span></span></li><li><span>Experience of analysing information and being able to present reports in a clear and concise manner</span><span></span></li><li><span>You will be able to forge relationships both with the internal and external customer and have a strong drive for improvement.</span><span></span></li></ul><p><span></span></p><p><strong><span>What about career development?</span></strong></p><p><span>We take every employees career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyones voice is heard, so you can shape your future career path at DHL eCommerce UK.</span></p><p><span></span></p><p><strong><span>What will you need to do next?</span></strong></p><p><span>If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV</span></p><p><span></span></p><p><strong><span>Our approach to Diversity and Inclusion</span></strong></p><p><span>As a global company, we see the diversity of our employees as a genuine strength.  A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.</span></p><p><span>Were committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.  We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.<br><br></span></p><p><span>#LI-euk</span></p><p><span></span></p><br></div><br></div>