Complaint Handler - Life & Pensions

Capita Seeks Dedicated Complaint Handler for Life & Pensions Client in Cheltenham

This is an excellent opportunity for individuals seeking to advance their careers within the dynamic Financial Services sector, specifically within the Life & Pensions domain. Capita is actively recruiting for a Complaint Handler to join their esteemed team supporting a key client. This role offers a rewarding path for those with a passion for customer advocacy and regulatory compliance, with significant emphasis on personal and professional growth.

Key Advantages for Candidates:

• Career Development and Training: Capita is committed to your professional journey, offering fantastic training and development. This is an ideal role for those looking to transition into escalated complaints handling within financial services, with training provided.
• Work-Life Balance: The predominantly home-based nature of this full-time, permanent role, with only a monthly visit to the Cheltenham office, provides an exceptional work-life balance. This flexibility is ideal for those seeking to manage personal commitments effectively.
• Impactful Role: As a Complaint Handler, you will be instrumental in delivering fair outcomes for customers, investigating and resolving complex issues, and contributing to continuous improvement by identifying root cause trends.
• Competitive Remuneration and Benefits: The role offers a starting salary of £24,043, coupled with a comprehensive benefits package including a company-matched pension, life assurance, and a range of voluntary benefits designed to suit your lifestyle.
• Supportive Team Environment: You will be joining a large network of experienced, innovative, and dedicated individuals, fostering a positive and supportive team culture where knowledge sharing is encouraged.
• Commitment to Inclusivity: Capita is proud to be an equal opportunity and disability confident employer, committed to providing an inclusive and barrier-free recruitment process.

Key Considerations for Candidates:

• Sector Experience: While experience in the Financial Services sector is a strong requirement, and Life & Pensions knowledge is advantageous, Capita is open to individuals with demonstrable experience in escalated complaints handling from other sectors, provided they possess transferable skills.
• Regulatory Understanding: A foundational understanding of FCA regulations is essential for this role, particularly in ensuring fair customer outcomes and compliant complaint resolution.
• Location Proximity: Due to the requirement for a monthly office visit, candidates must live within a commutable distance to Cheltenham.
• Essential Skills: The role demands strong verbal and written communication skills for crafting bespoke response letters, excellent organisational and time management abilities to manage varying workloads, and robust problem-solving skills.

This Complaint Handler position represents a significant opportunity for individuals eager to make a tangible difference in customer service within the regulated financial services industry. If you possess a strong ethical compass, a keen eye for detail, and a desire to contribute to a reputable organisation, we encourage you to explore this rewarding career path.