Continuous Improvement Manager, BCB

This review offers a comprehensive look at the Continuous Improvement Manager role within the Business & Commercial Banking (BCB) Strategic Delivery & Change team. It aims to provide prospective candidates with a clear understanding of the opportunity, highlighting key advantages and considerations for their career development.

This is an exceptional opportunity for a seasoned Continuous Improvement professional to significantly impact the operational efficiency and client experience within Business & Commercial Banking. You will be instrumental in shaping and implementing the future continuous improvement strategy, leveraging process improvement techniques, data, and technology to drive industry-leading service, achieve financial benefits, and reduce risk.

Advantages for Your Career Path:

• High-Impact Role: You will have a genuine opportunity to make a substantial difference by improving processes for both clients and colleagues. This is a chance to lead and implement change at a strategic level.
• End-to-End Accountability: This role offers end-to-end accountability for delivering sustainable client and commercial benefits across a diverse portfolio of CI activities. This level of ownership is invaluable for career progression.
• Strategic Influence: You will be responsible for defining, shaping, and delivering projects based on client and market insights, directly contributing to business strategic targets.
• Thought Leadership: This position allows you to implement thought leadership and build capability within the Continuous Improvement domain, positioning you as an expert in the field.
• Process Ownership & Collaboration: You'll work closely with process owners, fostering collaboration across organizational boundaries to create integrated process management and enhance client experience visibility.
• Development Opportunities: The role emphasizes leadership, coaching, and development of colleagues, contributing to the growth of high-performing teams and wider CI & Change communities.
• Diverse Team Environment: Joining a diverse team of approximately 45 colleagues across Edinburgh, Bristol, and Birmingham provides exposure to various perspectives and skill sets within Continuous Improvement, Robotics, and Business Process Management.
• Flexible Working: The organization actively supports flexible working, including hybrid arrangements (at least two days per week in office or 40% of time) and job sharing, promoting work-life balance.
• Commitment to DEI: You'll be joining an organization with a strong commitment to diversity, equity, and inclusion, evidenced by initiatives like setting diversity goals in senior roles, a menopause health package, and a dedicated Working with Cancer Initiative. They are also a Disability Confident Leader.
• Comprehensive Benefits Package: Enjoy a generous pension contribution (up to 15%), annual performance-related bonus, share schemes, lifestyle adaptable benefits, 30 days' holiday plus bank holidays, wellbeing initiatives, and generous parental leave policies.
• Growth and Development: The scale and reach of the organization offer numerous opportunities for learning, growth, and professional development, enabling you to shape your future alongside the company's.

Key Considerations for Candidates:

• Experience Requirements: The role calls for a proactive and customer-focused individual with a passion for process improvement. Specific expertise in Lean/Six Sigma (Black Belt or equivalent) is essential, along with a proven track record of delivering tangible benefits.
• Project Management Acumen: Strong project management skills are crucial for leading and embedding CI initiatives from planning through to benefit realization, ensuring delivery within cost, quality, and timescale objectives.
• Leadership Skills: The ability to lead, coach, and develop teams is paramount. You'll need to influence partners and build effective internal and external networks.
• Strategic Foresight: Candidates should demonstrate strategic thinking capabilities, including identifying future skills, tooling, and resourcing needs to support the growth and sustainability of Continuous Improvement efforts.
• Geographic Locations: While flexible working is supported, be aware that the role is based in one of three office locations: Birmingham, Bristol, or Edinburgh.
• Hybrid Working Model: A commitment to a hybrid working model, requiring at least two days per week (or 40% of time) in an office site, is a key aspect of the role's structure.
• Data Security: The organization adheres to strict data security protocols, with sensitive information only requested after a formal interview invitation or verbal offer, and all background checks conducted by trusted personnel.

This Continuous Improvement Manager position represents a significant opportunity for career advancement within a forward-thinking and supportive environment. If you are a driven professional with a passion for making a difference, this role offers the platform to excel and contribute to the success of Business & Commercial Banking.