Customer Account Manager, DHL

<div><div><div><p><strong>Position: </strong>Customer Account Manager<strong><br></strong><strong>Location:</strong> Peterborough (PE26XE)<br><strong>Grade: </strong>RCS. M<br><strong>Salary:</strong> £27,600<br><strong>Shift Pattern: </strong>Monday-Friday. Day time hours<strong><br>Contract Type: </strong>Permanent (Full-Time)</p> <p>DHL, an award-winning leading supply chain business is seeking a motivated junior Customer Account Manager to enhance our client relationships and drive business growth within DHL's Finished Vehicle Solutions sector.</p> <p><strong>WHAT DOES THE ROLE ENTAIL?</strong></p> <p>As part of your normal duties, whilst maintaining excellent health and safety practices, you will:</p> <ul> <li>Act as the main point of escalation dealing with service issues and problem solving, communicating at all times with the different brands within the Account Managers remit</li> <li>Responsible for training and developing a team of customer executives and administrators</li> <li>Work with key stakeholders such as operations to ensure the high levels of customer service are delivered throughout the booking process</li> <li>Account reviews with the brands on a monthly and quarterly basis identifying service level improvements</li> <li>Oversee all processes required to deliver the service and ensure processes and WI are maintained</li> <li>Co-ordinate operational meetings to discuss departmental priorities and work together to deliver objectives </li> <li>Track month-by-month budget expenditure (PO's and invoices) in area of responsibility</li> <li>Monitor performance of people, equipment and processes and highlight to management areas for improvement</li> </ul> <p><strong>WHAT DO WE NEED FROM YOU?</strong></p> <p>We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:</p> <ul> <li>Previous experience within a Junior Account Manager or similar role is essential</li> <li>Proven track record in a customer focused environment</li> <li>Strong communicator at various levels with the ability to assess individual customer needs</li> <li>Automotive Industry experience or exposure would be ideal</li> <li>Ability to raise PO's and review invoices, ensuring information is correct</li> <li>Excellent presentation skill - Ability to review and extract data to share with stakeholders</li> <li>IT literate (Microsoft packages) and able to adopt to new technologies</li> </ul> <p><strong>WHY CHOOSE US? </strong></p> <p>As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:</p> <ul> <li>Free on-site parking</li> <li>Free confidential 24/7 GP service</li> <li>Hundreds of discounts (including retail, childcare + gym)</li> <li>Affordable loans & enhanced pension scheme</li> <li>24/7 employee support service for you (+ family) with access to free counselling and much more: <a href="https://careers.dhl.com/global/en/dsc-benefits">https://careers.dhl.com/global/en/dsc-benefits</a></li> </ul> <p><strong>OUR APPROACH TO DIVERSITY & INCLUSION</strong></p> <p>We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: <a href="https://careers.dhl.com/global/en/diversity">https://careers.dhl.com/global/en/diversity</a></p> <p><strong>BE AN ESSENTIAL PART OF EVERYDAY LIFE</strong></p> <p>DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.</p> <p><span data-teams="true">#UKIDSCDS</span></p></div></div></div>