Customer Advisor 1 reference: ERYC006871

Embark on a Rewarding Career: Customer Advisor at Revenues and Benefit Contact Centre

Are you seeking a dynamic and stable career path where you can make a tangible difference? This opportunity to join our Revenues and Benefit Contact Centre as a Customer Advisor 1 presents an excellent chance to build a fulfilling career within a supportive and customer-centric environment. We are looking for highly motivated individuals to contribute to our team, serving the residents and businesses of the East Riding with essential support and advice.

This role is offered on a full-time, permanent basis, providing stability and a clear pathway for professional growth. With two vacancies available, this is an excellent time to consider this impactful position.

Key Advantages for Candidates:

• Career Progression: This is a career-graded post, offering a clear trajectory. You will begin as a Customer Advisor 1 (4b) with the potential to advance to Customer Advisor 2 (5a) upon meeting eligibility criteria and business needs. This demonstrates a commitment to nurturing talent from within.
• Comprehensive Training: Full training will be provided over several weeks at our County Hall, Beverley location, ensuring you are well-equipped with the knowledge and skills to excel in your role, regardless of prior specific experience in council tax or benefits.
• Flexible Working Arrangement: The role offers a hybrid working model, balancing the benefits of home-based work with essential office-based collaboration. You will be required to work in the office at County Hall, Beverley at least two days every four weeks, with a designated desk space provided for your home working setup.
• Impactful Role: As a Customer Advisor, you will be at the forefront of providing crucial support and advice, ensuring every customer interaction is positive and productive. This is a role that directly contributes to the well-being of the community.
• Team Environment: You will be an integral part of a friendly and collaborative team, fostering a sense of belonging and shared purpose.

Key Considerations for Your Application:

• Essential Skills: The role demands excellent communication and interpersonal skills. The ability to handle sensitive information with confidentiality is paramount. Strong organisational skills and proficiency in keyboard use are also essential for efficient service delivery.
• Commitment and Flexibility: Successful candidates will demonstrate a strong commitment to high standards of customer service and the flexibility to adapt to changing service needs. You must be comfortable dealing with complex legislation and procedures.
• Experience: While comprehensive training is provided, some prior experience with council tax, benefits, or council rents is considered essential for this role.
• Working Hours: Please note the varied working hours required to meet service demands. You will work 37 hours per week, with shifts alternating between Monday to Thursday (8:30 am - 4:30 pm or 9:30 am - 5:30 pm) and Friday (8:30 am - 4:00 pm or 9:00 am - 4:30 pm).
• Fast-Paced Environment: The Contact Centre is a busy telephone environment. While previous experience in such a setting is an advantage, it is not essential. Your ability to thrive in a demanding yet rewarding atmosphere will be key.

If you are a motivated individual with a passion for customer service and are looking for a stable and progressive career, we encourage you to apply. This is an opportunity to join a dedicated team and contribute to a vital public service.