Customer Assistant - Christmas reference: R-184618

Seasonal Customer Assistant Opportunity at John Lewis & Partners: Embrace the Festive Spirit!

The Christmas season at John Lewis & Partners is a truly special time, filled with a magical atmosphere and a dedication to creating memorable experiences for every customer. This role offers a fantastic opportunity to be part of that magic as a Temporary Customer Assistant, contributing to the renowned service for which John Lewis is famous.

Key Advantages for Aspiring Candidates:

• Be Part of Something Special: Join a diverse and inclusive team where you're encouraged to be yourself and contribute to a vibrant, festive environment.
• Competitive Pay and Potential for Enhanced Earnings: Earn a competitive hourly rate of £12.40. For those working specific night shifts (22:00 - 06:00) from October 5th, an additional Night Premium of £3.50 per hour is available through Enhanced Hours Premium arrangements.
• Flexible Working Options: A range of full-time and part-time positions are available, catering to various needs with hours ranging from 13.5 to 37.5 per week, including early starts, evenings, and weekends. Discussions around flexible working arrangements, such as compressed hours or job sharing, are welcomed during the interview process.
• Comprehensive Training and Support: No prior retail experience is necessary! John Lewis & Partners provides full training, incorporating digital learning and on-the-job support, ensuring you feel confident and equipped to excel in your role.
• Career Development and Potential for Permanent Roles: While primarily temporary until early January 2026, there is a possibility of permanent roles becoming available, offering a potential stepping stone within the Partnership.
• Unique Ownership Culture: As part of the UK's largest employee-owned business, you'll be a Partner, sharing in the responsibilities, rewards, and successes of the company. This fosters a sense of belonging and a collaborative work environment.

Key Considerations for Your Career Path:

• Fast-Paced and Varied Environment: The role is dynamic and requires adaptability. You'll be involved in delivering exceptional customer service, utilizing product knowledge to drive sales, and supporting various shop-keeping tasks such as till operations, stock replenishment, and merchandising.
• Customer Focus is Paramount: A genuine passion for helping customers and a proactive approach to understanding their needs are essential.
• Essential Skills: Basic IT literacy and strong communication skills are required. While customer-facing experience is a bonus, it is not essential as comprehensive training is provided.
• Commitment to the Festive Period: The contracts are for the Christmas period, typically extending until early January 2026.
• Interview Process: Group assessments will commence from October 1st. Early applications are highly recommended as vacancies may close early due to high demand.
• Pre-Employment Vetting: Be aware that some roles may be subject to pre-employment vetting, which could include DBS checks. Information on this will be provided during the recruitment process.

This Seasonal Customer Assistant role presents a rewarding opportunity to immerse yourself in the vibrant Christmas atmosphere at John Lewis & Partners. It's an ideal position for individuals seeking to gain valuable retail experience, develop customer service skills, and be part of a unique employee-owned business during its busiest and most exciting time of year.