Customer Delivery Controller

Job Description Customer Delivery Controller Full Time (9 month Secondment) Derby What you will be doing: We have an exciting opportunity for a Customer Delivery Controller to join the team in Derby. As a Customer Delivery Controller you will co-ordinate / prioritise all activity to ensure that critical parts shortages and future hazards are investigated and mitigated. Ensuring all possible actions is pro-actively managed and co-ordinated across the organisations to minimise customer disruption. You will ensure that the best outcomes are achieved for Rolls-Royce and its customers. Responsibilities: In this exciting role, you will have a holistic view across all Operations ensuring that the customer impact is fully understood and any product specific issues are escalated to enable resolution. Also, you will assist the Business to make effective allocation decisions by acting as the customer facing organisation's delegated authority or by referring the issue to the appropriate customer facing or supply chain coordinating personnel, as well as: Identify and Lead the resolution of delivery issues and future delivery hazards. Ensure resolution commitments are robust and optimal for Rolls-Royce. Utilising standardised mitigation, prioritisation and allocation logic. To Lead or facilitate cross-functional IPTs to interface with customer facing organisations and Operations to enable planned prioritisation of issues across the Global Supply Chain to protect and optimise customer delivery performance and minimise impact. E.g. Launching repair/rework of parts, investigating technical variation options, used material transfers and buy-back of parts. (Where applicable to the Operation Type) Ensure that credible and accurate information is maintained for customer critical parts in executive systems and visual management tools. Provide timely communication on delivery issues in accordance with governance processes and service levels. Facilitate root cause analysis and business process changes in order to prevent the reoccurrence of issues. Where determined by local policy recommend (or enact where authorised) stock transfers to optimise asset utilisation and minimise customer disruption To be process compliant through the use of company standard systems, processes and reports to resolve potential delivery hazards. Contribute to Communities of Practice and process improvement activities. Why Rolls-Royce? Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Discover more on our GBS Service Portal about hybrid working. Who we’re looking for: Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Proven influencing, problem solving and team working skills. Experience of working in one or more supply chain and customer facing organisations or functions. Previous operational role experience in related functions, with knowledge of production planning and control. Strong P&C, Quality or Purchasing organisation and process knowledge. Excellent communication skills and networks across functions and organisations. Proven track record of delivering results and meeting customer requirements. Experience of leading/facilitating multi-function teams. Has Companywide outlook and exposure to different challenges, cultures and ways of working. Having advanced knowledge of Microsoft and Excel is essential. Join us & help Rolls-Royce to become a high-performing, competitive, resilient business. Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be SNBG 7 - 10. This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here. Grade: SNBG 7 - 10 Closing Date: Midnight 24th March 2025 For further information please contact: Luke McNeilly Recruiter: Andy Walsh – andy.walsh2@Rolls-Royce.com Job Category Supply Chain Planning & Control Posting Date 17 Mar 2025; 00:03 Posting End Date 24 Mar 2025 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet vital power needs.