Customer Delivery Controller

Job Description Customer Delivery Controller Full time Derby/Hybrid What you will be doing An exciting opportunity has arisen to join us as a Customer Delivery Controller, where you’ll coordinate / prioritise all activity to ensure that critical parts shortages and future hazards are investigated and mitigated. You’ll ensure all possible actions are pro-actively managed and co-ordinated across the organisations to minimise customer disruption. To ensure that the best outcomes are achieved for Rolls-Royce and its customers. Responsibilities: With this attractive opportunity you will get a chance to: Have a holistic view across the business to identify and lead the resolution of supply chain delivery issues and future delivery hazards. Ensure resolution commitments are robust and optimal for Rolls-Royce with effective part allocation decisions. Lead or facilitate cross-functional IPTs to enable planned prioritisation of issues across the Global Supply Chain to protect and optimise customer delivery performance and minimise impact. e.g. Launching repair/rework of parts, investigating technical variation options, used material transfers and buy-back of parts. Ensure that credible and accurate information is maintained for customer critical parts in executive systems and visual management tools, supported by timely communications. Facilitate root cause analysis and business process changes to prevent the reoccurrence of issues and contribute to Communities of Practice and process improvement activities. Why Rolls-Royce? Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Discover more on our GBS Service Portal about hybrid working. Who we are looking for: Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Proven influencing, problem solving and team working skills. Experience of working in one or more supply chain and customer facing organisations or functions. Previous operational role experience in related functions, with knowledge of production planning and control. Strong P&C, Quality or Purchasing organisation and process knowledge. Excellent communication skills and networks across functions and organisations. Proven track record of delivering results and meeting customer requirements. Experience of leading/facilitating multi-function teams. Join us & help Rolls-Royce to become a high-performing, competitive, resilient business. Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be SNBG 7 - 10. This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here. Grade: SNBG 7 - 10 People Leaders: Cody Dorman, Eddie Bridgett and Adam Peberday Closing Date: Midnight 3rd June 2025 Recruiter: Batinder Chana Job Category Supply Chain Planning & Control Posting Date 21 May 2025; 00:05 Posting End Date 03 Jun 2025 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet vital power needs.