Customer Delivery Hub, Driver Installer reference: R-188251

Job Opportunity: Installation Specialist with John Lewis Partnership

Are you a skilled individual with a passion for customer service and a knack for problem-solving? The John Lewis Partnership, the UK's largest employee-owned business, is seeking dedicated Installation Specialists to join their team and embody the renowned John Lewis service directly at customers' homes. This is a fantastic opportunity to be at the forefront of delivering exceptional experiences and contributing to a beloved brand.

What the Role Offers:

• Direct Customer Impact: As an Installation Specialist, you will be the face of John Lewis, bringing high-quality products like furniture, kitchen appliances, and electronics into customers' homes. This hands-on role allows you to directly influence customer satisfaction and build brand loyalty.
• Career Growth and Development: While previous installation experience is required, John Lewis offers its own installer accreditation to further hone your skills and keep you updated on new products and technologies. This commitment to continuous learning is invaluable for your professional development.
• Attractive Compensation and Premiums: The role offers a competitive annual salary range of £31,000.00 - £42,000.00, dependent on experience. Furthermore, there are attractive Evening (£3.00 per hour) and Night (£4.00 per hour) Premiums for hours worked outside of standard daytime hours, providing an excellent opportunity to boost your earnings.
• Unique Ownership Culture: As part of the John Lewis Partnership, you won't just be an employee; you'll be a Partner. This means you'll share in the responsibilities, rewards, and successes of the UK's largest employee-owned business. This fosters a strong sense of belonging and shared purpose.
• Structured Work Schedule: The position is full-time, 41 hours per week, typically worked over 4 days from Monday to Saturday, between 06:00 and 17:00. This offers a consistent schedule within a dynamic role.

Key Considerations for Your Career Path:

• Essential Skills and Qualifications: To be successful in this role, candidates must possess a manual C1 UK driving licence (with a maximum of 6 points), a Driver Certificate of Professional Competence (DCPC) or Driver Qualification Card, and a Tachograph Card. Previous experience driving a 7.5-tonne vehicle and in a customer-facing role is crucial. Strong verbal communication skills and a good understanding of technology are also vital.
• Physical Demands: This role involves significant physical exertion, including heavy lifting of large items such as sofas, white goods, and mattresses. Candidates should be prepared for this aspect of the job.
• Problem-Solving and Adaptability: You will be expected to handle unexpected situations with courtesy and professionalism, finding the best possible solutions for customers. This requires a proactive and adaptable mindset.
• Brand Ambassadorship: Being an ambassador for the John Lewis brand means prioritizing excellent customer service in every interaction. Your ability to represent the brand positively is paramount.
• Continuous Learning: The fast-paced nature of retail means staying updated on new products and technologies is essential. A willingness to learn and adapt is key to excelling in this role.
• Vetting Process: Be aware that some roles within the Partnership are subject to pre-employment vetting, which may include DBS checks. You will be informed of these requirements during the recruitment process.

This Installation Specialist role offers a compelling blend of practical skills, customer interaction, and the unique benefits of being part of an employee-owned business. If you are a motivated and customer-focused individual with the required qualifications, this could be an excellent step in your career journey.