Customer Delivery Hub, Driver Installer reference: R-189587

Installation Specialist Opportunity with John Lewis & Partners

Are you a skilled and customer-focused individual with a passion for delivering exceptional service? John Lewis & Partners, the UK's largest employee-owned business, is seeking dedicated Installation Specialists to join their dynamic team. This role offers a unique opportunity to be a brand ambassador, bringing the renowned John Lewis service directly to customers' homes and expertly installing a range of beloved products. If you're looking to advance your career within a company that values its people and fosters a culture of ownership and mutual respect, this position is worth exploring.

What Makes This Role Stand Out?

This is more than just a job; it's a chance to be an integral part of the John Lewis customer experience. As an Installation Specialist, you'll be at the forefront of delivering quality and satisfaction. Here are some key advantages for potential candidates:

• Direct Customer Impact: You will have the satisfaction of directly interacting with customers, ensuring their new purchases are perfectly installed and understood. Your role is crucial in turning a purchase into a positive, tangible experience.
• Career Growth and Development: John Lewis & Partners is committed to developing its people. While prior installation experience is required, the company offers an installer accreditation to enhance your skills and knowledge, ensuring you remain at the top of your game with evolving products and technologies.
• Attractive Remuneration Package: Beyond the competitive annual salary range of £29,000.00 - £39,600.00, this role offers significant earning potential through an Evening Premium (£3.00/hour) for hours worked between 18:00 - 22:00 and a Night Premium (£4.00/hour) for hours worked between 22:00 - 06:00. This rewards dedication and flexibility.
• Be Part of an Employee-Owned Business: As a Partner in the John Lewis Partnership, you are a co-owner. This unique model means you share in the rewards and successes of the business, fostering a strong sense of belonging and shared purpose.
• Structured Work Pattern: The role involves a consistent 41 hours per week over 4 days, operating on a 5-week rota. While the core hours are 06:00 - 17:00, the premium rates for evening and night work offer flexibility in your earning potential.
• Commitment to Well-being: The Partnership strives to support a good work-life balance and explores flexible working arrangements where possible, such as flexible or compressed hours, which can be discussed further.

Key Considerations for Aspiring Candidates

To ensure this role aligns with your career aspirations and capabilities, consider the following essential requirements and aspects of the position:

• Essential Skills & Experience:
  • Proven previous installation experience is a prerequisite.
  • A valid Manual C1 UK driving licence with a maximum of 6 points.
  • A DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card must be held by your first day.
  • A Tachograph Card is required.
  • Previous experience driving a 7.5-tonne vehicle.
  • Demonstrated experience in a customer-facing role.
  • Excellent verbal communication skills.
  • A good understanding of technology is beneficial.
• Physical Demands: This role involves significant heavy lifting of large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses. Physical fitness and the ability to manage these tasks safely are crucial.
• Customer Service Excellence: Your primary focus will be providing exceptional customer service. This includes demonstrating respect for customers' homes, handling unexpected situations with professionalism, and ensuring customer satisfaction with the installation and product demonstration.
• Continuous Learning: Staying updated with new products and technologies is vital to perform your role effectively and provide the best service to customers.
• Safety First: Maintaining a safe working environment for yourself and your colleague is a core responsibility.
• Vetting Requirements: Be aware that some roles within the Partnership are subject to pre-employment vetting, which may include DBS checks. This will be communicated during the recruitment process.

For individuals with a strong work ethic, a commitment to customer service, and the required driving and technical qualifications, this Installation Specialist role at John Lewis & Partners presents a rewarding career opportunity within a unique and supportive environment. Embrace the chance to be a Partner and contribute to a happier world.