Customer Relations Manager reference: SYS-15701

Career Opportunity: Customer Relations Manager at Mercia Grange

Are you a driven sales and business development professional looking to leverage your expertise in a role that makes a tangible difference? Care UK is seeking an accomplished Customer Relations Manager to join their esteemed team at Mercia Grange, a prominent care home located in Sutton Coldfield. This is an exceptional opportunity to contribute to the future of exceptional care and shape the lives of residents.

Care UK, a multi-award-winning private care company with a national network of over 150 care homes, is founded on the core values of Caring, Passionate, and Teamwork. They are dedicated to delivering outstanding care, and their success is intrinsically linked to the talent and dedication of their people. If you are seeking a career where your efforts directly impact the well-being of others and contribute to a thriving organisation, this role warrants your serious consideration.

The Opportunity in Focus:

As a Customer Relations Manager, your primary objective will be to drive sales and achieve resident occupancy targets, with a strategic focus on self-funded customers. This dynamic role requires a proactive approach and a commitment to providing an unparalleled customer experience. To best serve prospective residents and their families, you will need to demonstrate flexibility, including working some evenings and weekends, ensuring no enquiry is missed and that every individual receives prompt and attentive service.

Key Responsibilities and What to Expect:

• Achieve Sales and Occupancy Targets: Directly contribute to the financial success of the care home by meeting set targets for resident occupancy, self-pay mix, and average weekly fees.
• Community Engagement and Marketing: Cultivate strong relationships within the local community, actively promoting Mercia Grange through events, sponsorships, and public relations initiatives to generate qualified enquiries.
• Expert Information Provider: Effectively communicate accurate and compelling information about the care home's facilities, specialized care expertise, services, and pricing to prospective clients.
• Market Insight and Strategy: Monitor and analyze the competitor landscape to ensure the home maintains its competitive edge and identify emerging opportunities within the local market.
• Business Development: Proactively identify and pursue new business and marketing opportunities within the surrounding catchment area.
• Collaborative Environment: Work seamlessly with the Home Manager and Heads of Departments, fostering a cohesive approach to achieving overarching goals.
• Reporting and Administration: Ensure the accurate and timely completion of all required daily, weekly, and monthly reports.

What Care UK is Looking For in a Candidate:

This role is ideal for an individual who possesses:

• Self-Motivation and Flexibility: A proactive individual who can adapt to changing needs and is enthusiastic about their role.
• Collaborative Spirit: The ability to work effectively as part of a team, sharing ideas and information to achieve collective success.
• Exceptional Organization: Highly organised with a proven ability to manage and progress multiple priorities simultaneously.
• Customer-Centric Mindset: A genuine commitment to providing an outstanding customer experience at every touchpoint.

Why Consider Joining Care UK?

Embarking on a career with Care UK offers a wealth of advantages:

• Impactful Work: Be part of a dynamic and growing organisation where your work directly contributes to the well-being and happiness of residents.
• Supportive Environment: Collaborate with a diverse and talented team in a nurturing and inclusive workplace.
• Competitive Rewards: Enjoy a competitive salary complemented by a comprehensive benefits package.
• Career Growth: Care UK is committed to the development of its employees, offering opportunities to grow and advance within a well-respected organisation.
• Meaningful Contribution: Make a significant and positive impact on the lives of individuals and the success of their care homes.

Care UK champions diversity and seeks individuals who share their passion for helping others. If you are ready to elevate your career and contribute to an organisation that values its people and their potential, this Customer Relations Manager position at Mercia Grange presents an extraordinary pathway forward.