Customer Delivery Hub, Driver Installer reference: R-192028

Review: Installation Specialist - John Lewis & Partners

This opportunity within the John Lewis & Partners Customer Delivery Hub offers a dynamic and rewarding career path for individuals with a passion for delivering exceptional customer service and a knack for hands-on installation. As an Installation Specialist, you will be the face of the renowned John Lewis brand, directly impacting customer satisfaction by bringing their beloved products to life in their homes. This role is more than just a job; it's an integral part of a respected employee-owned business where your contributions are valued and rewarded.

Advantages for Aspiring Installation Specialists:

• Direct Customer Impact: You'll be instrumental in providing a seamless and positive customer experience, from delivery to the final installation of a wide range of products, including furniture, appliances, and home entertainment systems.
• Earn While You Serve: The role offers a competitive annual salary with the significant benefit of an Evening Premium (£3.00/hour) for hours worked between 18:00 - 22:00 and a Night Premium (£4.00/hour) for hours worked between 22:00 - 06:00, providing an excellent opportunity to enhance your earnings.
• Be a Partner, Not Just an Employee: As part of the John Lewis Partnership, you'll be a co-owner, sharing in the company's successes and rewards. This unique ownership model fosters a strong sense of community and purpose.
• Career Development: While previous installation experience is essential, John Lewis & Partners provides their own installer accreditation to further hone your skills and ensure you're up-to-date with the latest products and technologies.
• Diverse Product Handling: The role involves working with a varied and exciting range of products, offering continuous learning and the development of practical installation skills across different categories.
• Team-Oriented Environment: You'll be part of a 2-person delivery crew, promoting collaboration and shared responsibility in a supportive team setting.

Key Considerations for Your Career Path:

• Physical Demands: This role requires significant physical exertion, including heavy lifting of large items such as sofas, white goods, and mattresses. Candidates should be prepared for this aspect of the job.
• Driving Expertise: A valid Manual C1 UK driving licence, accompanied by a DCPC and Tachograph Card, is a mandatory requirement. Prior experience driving a 7.5-tonne vehicle is also essential.
• Customer-Centricity: A genuine commitment to providing outstanding customer service is paramount. The ability to handle unexpected situations with grace and find optimal solutions is key to success.
• Adaptability and Continuous Learning: Staying informed about new products and technologies is crucial for performing at your best. This role offers a chance to continuously expand your technical knowledge.
• Shift Work and Flexibility: The position involves a 41-hour work week with a 5-week rotating shift pattern, requiring availability for early mornings, late evenings, and working three out of every five Saturdays. While Bank Holidays and Sundays are not typically worked, understanding and embracing this schedule is important.
• Pre-Employment Vetting: Be aware that some roles may be subject to pre-employment vetting, which could include DBS checks. Prompt completion of any required documentation will help ensure a smooth onboarding process.

For individuals seeking a hands-on role with direct customer interaction, the opportunity to be part of a prestigious and employee-owned organization, and the chance to develop a valuable skill set, this Installation Specialist position at John Lewis & Partners presents a compelling career prospect. It's a chance to not only deliver products but to deliver exceptional service and contribute to the ongoing success of a beloved British brand.