Discover Your Impact at West Lancashire Borough Council

Are you looking for an opportunity to contribute to a forward-thinking organisation that prioritizes its communities and the environment? West Lancashire Borough Council is embarking on an ambitious journey, driven by a clear vision and a set of impactful priorities focused on environmental sustainability, economic prosperity, building inclusive and healthy communities, and ensuring financial resilience. This is a chance to join a team that values its customers, embraces responsibility, and cultivates a proactive, "can-do" attitude to achieve outstanding results.

The Opportunity

This role places you at the forefront of delivering exceptional customer experiences and ensuring that every voice is heard. You will be instrumental in fostering a culture of continuous improvement, directly supporting key organizational objectives and priorities that have a tangible impact. Your work will involve developing smarter, evidence-driven approaches designed to elevate performance standards across the board.

Key responsibilities include:

• Monitoring and communicating progress against crucial performance indicators.
• Assisting in the creation of new, ambitious performance targets that drive the organization forward.
• Identifying, communicating, and mitigating risks to maintain the highest operational standards.
• Engaging in a hands-on capacity with all facets of customer service and compliance.
• Collaborating closely with customers, internal teams, and external partners to ensure the seamless delivery of repairs and testing with minimal disruption.
• Supporting the Repairs & Servicing Team in cross-organizational collaborations, including working with Elected Members, colleagues at all levels, and partner organizations.

If you are passionate about excellence, thrive in collaborative environments, and are eager to make a meaningful difference, this is your platform to shine.

What Makes You the Ideal Candidate?

The ideal candidate will ideally possess:

• A background in housing.
• Experience working within a repairs and maintenance environment.
• Excellent IT skills, with a willingness to undertake training on internal housing management systems.
• A proactive approach and a strong passion for achieving results.

Your Career Advantage at West Lancashire Borough Council

West Lancashire Borough Council is committed to being a good employer, offering a supportive and friendly work environment. As part of our team, you can expect:

• A competitive salary package.
• Generous annual leave entitlement.
• Flexible working arrangements to support work-life balance.
• A significant employer pension contribution scheme.
• Policies that promote work-life balance.
• Support for your ongoing personal and professional development.

This is an exciting time to join West Lancashire Borough Council. If you are eager to be part of a transformative journey and make a tangible impact on your community, we encourage you to apply.