Customer Liaison Officer, West Lancashire Borough Council

Review: Customer Service & Compliance Officer Opportunity at West Lancashire Borough Council

West Lancashire Borough Council is embarking on an exciting and ambitious journey, driven by a new vision and set of priorities focused on environmental sustainability, economic prosperity, inclusive communities, and financial resilience. This role presents a significant opportunity for candidates who are passionate about making a tangible impact and contributing to a forward-thinking organization that truly puts its customers first.

Key Advantages for Potential Candidates:

• Meaningful Impact: This position places you at the core of delivering exceptional customer experiences and championing continuous improvement. Your work will directly influence key objectives, fostering smarter, evidence-driven approaches that elevate performance and create positive outcomes for the community.
• Collaborative Environment: You'll be joining an organization that values collaboration, epitomized by its "can-do" attitude and willingness to challenge the status quo. This role offers extensive opportunities to work with colleagues across various departments, Elected Members, and external partners, fostering a rich and supportive working dynamic.
• Professional Development: West Lancashire Borough Council is committed to supporting your personal and professional growth. The organization offers opportunities for training, particularly on their internal housing management systems, ensuring you have the skills and knowledge to excel in your role.
• Attractive Benefits Package: Beyond a competitive salary of £26,403 to £28,142 per annum, candidates can expect a range of benefits designed to promote work-life balance and employee well-being. These include a generous annual leave entitlement, flexible working arrangements, and a substantial employer pension contribution.
• Career Progression in a Dynamic Sector: With a focus on ambitious targets and performance enhancement, this role offers a platform to develop expertise in customer service, compliance, and performance monitoring within the vital public sector. Experience gained here can be invaluable for those looking to build a career in local government or related fields.

Key Considerations for Your Career Path:

• Hands-On and Proactive Approach: This is a "hands-on" role that requires active engagement with all aspects of customer service and compliance. Candidates who thrive on being actively involved and possess a proactive, results-oriented mindset will find this particularly rewarding.
• Housing/Repairs Background Advantage: While not strictly mandatory, prior experience in a housing background, specifically within a repairs or maintenance environment, would be highly beneficial. This understanding will allow for a quicker ramp-up and a deeper appreciation of the operational intricacies.
• Adaptability and Continuous Learning: The role involves developing new indicators and ambitious targets, highlighting the importance of adaptability and a willingness to embrace change. A commitment to ongoing learning, especially with internal systems, is crucial.
• Risk Management Skills: The ability to effectively identify, communicate, and mitigate risks is a core component of this position. Candidates with a keen eye for detail and a strategic approach to problem-solving will be well-suited.
• Contribution to a Vision: This opportunity is ideal for individuals who are motivated by contributing to a larger vision. Your work will be instrumental in achieving West Lancashire Borough Council's overarching goals for community improvement and sustainability.

This Customer Service & Compliance Officer position at West Lancashire Borough Council offers a compelling blend of impactful work, collaborative opportunities, and a supportive environment. If you are driven by a desire to serve the community, excel in a dynamic setting, and are ready to contribute to a significant organizational transformation, this role is certainly worth exploring as a valuable step in your career journey.