Lettings Officer

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A Rewarding Opportunity in Housing Services at West Lancashire Borough Council

West Lancashire Borough Council is at an exciting juncture, embarking on an ambitious journey to deliver a new vision focused on environmental sustainability, economic prosperity, inclusive and healthy communities, and financial resilience. This is a chance to join an organisation that prioritizes its customers, takes ownership, and fosters a "can-do" attitude, all while striving for exceptional outcomes. If you're looking for a role where you can make a tangible difference, this opportunity within their Administrative team is certainly worth exploring.

What the Role Entails:

This position is centered around providing an effective and efficient customer-focused service to individuals applying for housing, as well as prospective and new tenants. The core responsibility is to ensure the highest standards of customer care are consistently met, facilitating the crucial process of securing safe and appropriate housing.

Who You Are: A Profile for Success

The ideal candidate for this role is a confident and compassionate professional who thrives in a dynamic, customer-centric environment. You possess a deep understanding of the importance of helping people find secure homes and are motivated to contribute positively to your community.

We are seeking individuals who demonstrate the following:

• Relevant Experience: Prior experience in housing allocations, lettings, or a closely related field is highly valued.
• Exceptional Communication: The ability to communicate clearly, empathetically, and effectively with individuals from diverse backgrounds is essential.
• Organizational Prowess: A highly organized and proactive approach to problem-solving will be key to managing the demands of this role.
• Knowledge Base: Familiarity with housing legislation, allocation policies, and safeguarding principles will be advantageous.
• Team Player & Independent Worker: The capacity to work effectively both autonomously and as part of a collaborative team, managing competing priorities with professionalism.
• Commitment to Service: A strong dedication to equality, diversity, and delivering excellent public service.

Key Advantages for Candidates:

• Impactful Work: Directly contribute to the well-being of individuals and families by helping them secure stable housing.
• Organizational Values: Become part of an organization that champions customer focus, responsibility, collaboration, and innovation.
• Professional Development: The Council emphasizes support for your personal development, offering opportunities to grow your skills and career.
• Work-Life Balance: Enjoy the benefits of flexible working arrangements and comprehensive work-life balance policies designed to support your well-being.
• Generous Benefits: Benefit from a competitive salary (£28,598 - £31,022), a good annual leave entitlement, and a generous employer pension contribution scheme.
• Team Environment: Join a friendly and supportive team that values integrity, collaboration, and making a real impact.

Career Path Considerations:

This role offers an excellent entry point or a stepping stone for individuals passionate about social housing and community development. The experience gained in customer service, housing processes, and understanding of relevant legislation will be invaluable for a career in public service, housing management, or related social welfare fields. The emphasis on problem-solving and working with diverse populations also builds transferable skills highly sought after across many sectors.

If you are driven by a desire to help people find the right home and want to be an integral part of a forward-thinking team, West Lancashire Borough Council's transformative journey awaits your application.

Closing Date for Applications: 07 Dec 2025