Lettings Officer

Why Us?

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities.  With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities. 

Your Role!

To provide an effective and efficient customer focused service to Housing Register applicants, prospective and new tenants ensuring the highest standards of customer care.

To find out more about West Lancashire Borough Council, Please follow the link to view the Role Profile.

About You!

You’re a confident and compassionate professional who thrives in a fast-paced, customer-focused environment. You understand the importance of getting people into safe, secure homes  and you’re ready to make a real difference in your community.

We’re looking for someone who:

Has experience in housing allocations, lettings, or a related fieldCommunicates clearly and empathetically with people from all walks of lifeIs highly organised, and a proactive approach to problem-solvingHas an understanding of housing legislation, allocations policies, and safeguarding principlesWorks well independently and as part of a team, managing competing priorities with professionalismIs committed to equality, diversity, and delivering excellent public service

If you’re passionate about helping people find the right home and want to be part of a team that values integrity, collaboration, and impact  we’d love to hear from you.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.

Closing Date: 30 Jan 2026

Team: Administrative

Salary: £28,598 to £31,022 per annum