Customer Proposition Manager, Markets & Treasury Operations

Embark on a pivotal career move as a Customer Proposition Manager, Markets & Treasury Operations at Lloyds Banking Group. This role offers a compelling opportunity to shape the future of customer service within a critical financial operations division. We invite proactive and strategic thinkers to join a high-performing team dedicated to delivering exceptional, data-driven service models.

If you're passionate about understanding customer needs and translating them into impactful service propositions, this role is for you. You'll be instrumental in developing and managing a customer proposition that not only meets the demands of Markets and Treasury Operations but also significantly contributes to the broader CIB COO service proposition.

Advantages for Potential Candidates:

• Impactful Role: Directly influence the customer experience and the operational efficiency of Markets and Treasury Operations, seeing the tangible results of your contributions.
• Strategic Development: Play a key role in shaping a vital service proposition, leveraging your understanding of end-to-end data flows and product life cycles.
• Collaborative Environment: Become part of a friendly, collaborative, and solutions-focused team, working alongside colleagues who are passionate about innovation and problem-solving.
• Industry Insight: Gain deep exposure to the Markets industry, including trade settlement activities and leading-edge automation and AI partnerships.
• Career Growth: Lloyds Banking Group is committed to your development, offering a wide range of benefits, learning opportunities, and a clear path for career advancement.
• Flexible Working: The role supports a hybrid working model, offering flexibility in when and where you work, with at least 40% of your time spent in the office.
• Comprehensive Benefits: Enjoy a competitive salary package, generous pension contributions, performance-related bonuses, share schemes, adaptable lifestyle benefits, ample holiday, and robust wellbeing and parental leave policies.
• Commitment to Diversity & Inclusion: Join an organisation that champions diversity, equity, and inclusion, offering a supportive environment where everyone can thrive and providing reasonable adjustments for candidates with disabilities.

Key Considerations for Your Career Path:

• Industry Expertise: A strong understanding of Markets products and their life cycles is crucial. Candidates with experience in client-facing roles and a proven ability to enhance client experience through service proposition development will find this role particularly rewarding.
• Data-Driven Approach: The ability to analyze data from multiple sources and build compelling narratives for senior stakeholders is essential. This role requires a knack for identifying trends and deriving actionable insights.
• Stakeholder Engagement: Confidence in engaging with a diverse range of stakeholders across different business areas, including front office teams, is key to success in this cross-functional role.
• Problem-Solving Acumen: You'll need sound judgment and technical knowledge to evaluate options, define solutions, and resolve customer detriment through effective collaboration.
• Strategic Alignment: The ability to design and implement strategies that align with business objectives and enhance customer value through differentiated service offerings will be highly valued.
• Agile Environment: This role operates in a dynamic, agile setting, requiring adaptability and a proactive approach to anticipate future customer needs and evolving market landscapes.

This is an exceptional opportunity to contribute to a leading financial institution and to shape your own professional journey. If you are a driven individual with a passion for customer experience and a strategic mindset, we encourage you to explore this exciting prospect.