Customer Relations Manager reference: SYS-15686

Unlock Your Potential as a Customer Relations Manager in the Rewarding Care Sector

This is a fantastic opportunity for a driven sales and business development professional to join Liberham Lodge, a reputable care home in Leatherhead. If you are passionate about exceeding revenue targets and building meaningful community connections, this full-time, home-based role offers a chance to make a significant impact.

Why This Role is a Career Advantage:

• Direct Impact: You'll be instrumental in achieving resident occupancy and fee targets, directly contributing to the success and sustainability of Liberham Lodge.
• Strategic Growth: This position empowers you to be a key driver of the home's growth through proactive promotion via events, sponsorships, and public relations initiatives.
• Community Engagement: Build and nurture relationships within the local community, establishing Liberham Lodge as a trusted and preferred care provider.
• Customer Centricity: Your role is crucial in ensuring prospective clients receive accurate, helpful, and empathetic guidance about the facilities, services, and pricing, upholding a high standard of customer service.
• Market Insight: Develop a keen understanding of the competitive landscape and identify emerging market opportunities, positioning yourself as a strategic thinker.
• Collaborative Environment: Work closely with the Home Manager and Heads of Departments, fostering a collaborative and supportive atmosphere.
• Flexibility and Reach: While based at Liberham Lodge, the role requires availability for evening and weekend meetings and events, reflecting the dynamic nature of the care sector.

Key Considerations for Your Career Path:

• Sales Acumen: A proven track record in sales and business development, with a strong ability to meet and exceed targets, is essential.
• Consultative Approach: The ability to engage with potential clients in a consultative manner, understanding their needs and offering tailored solutions, will be highly valued.
• Proactive and Adaptable: You'll need to be self-motivated, flexible, and enthusiastic to thrive in this role, embracing opportunities to promote the home.
• Organizational Skills: Excellent organizational abilities are required to manage multiple priorities effectively and ensure all reporting is completed accurately and on time.
• Team Player: A collaborative spirit, willing to share ideas and information, will be key to success within the team.
• Passion for Care: A genuine customer service orientation and a desire to make a positive difference in residents' lives are fundamental.

Join a Leading Care Provider:

Care UK is a distinguished, award-winning care company committed to providing outstanding care across the UK. As part of their team, you'll benefit from:

• Dynamic Growth: Be part of a forward-thinking organization dedicated to excellence in care.
• Supportive Culture: Experience a supportive and inclusive team environment where your contributions are valued.
• Attractive Rewards: Enjoy a competitive salary, commission structure, and a comprehensive benefits package.
• Meaningful Work: Contribute directly to enhancing the lives of residents, making a tangible and positive difference every day.

If you are seeking a role that combines your sales expertise with a deeply rewarding purpose, and you are ready to take the next step in your career, we encourage you to explore this exciting opportunity with Care UK.