Customer Service Advisor - Sunderland

Barclays Customer Service Advisor: A Pathway to a Rewarding Career

Embark on a fulfilling career with Barclays as a Customer Service Advisor, where your dedication to helping others will make a tangible difference in the daily lives of their retail banking customers. This role is an excellent opportunity for individuals with a passion for service, regardless of their previous industry experience, be it in customer service, retail, hospitality, or any field where customer interaction and support were key.

As the initial point of contact for customers, you'll leverage your empathetic nature and strong communication skills to provide guidance and support via telephone. This position offers more than just a job; it's an invitation to grow and develop within a supportive and collaborative environment at a globally recognized financial institution.

Key Advantages for Aspiring Candidates:

• Meaningful Impact: Directly contribute to customer satisfaction by resolving queries and personalising each interaction.
• Comprehensive Benefits: Receive a competitive starting salary of £26,500, alongside a robust core benefits package including a pension plan, private medical insurance, life insurance, and income protection.
• Structured Development: Benefit from full, paid training to equip you with the necessary skills and knowledge, along with ongoing support from a collaborative team.
• Career Progression: Barclays emphasizes a career-oriented approach, offering opportunities for growth and advancement within the organization.
• Flexible Working: Upon completion of training, enjoy the flexibility of hybrid working, balancing your professional responsibilities between home and the office.
• Valued Culture: Become part of a company that upholds strong values of Respect, Integrity, Service, Excellence, and Stewardship, fostering a positive and ethical work environment.

Important Considerations for Your Career Path:

This role is ideal for individuals who thrive on problem-solving and enjoy building rapport with people. Key responsibilities include:

• Providing exceptional customer service through various communication channels.
• Collaborating with internal teams (sales, operations, risk management) to ensure client needs are met efficiently.
• Adhering to all regulatory requirements and internal policies.
• Contributing to the enhancement of the bank's digital capabilities.
• Potentially taking ownership of specific processes or contributing to broader projects.

The role operates on a shift pattern between 7 am and 11 pm, including weekends. Candidates should be comfortable with this schedule. Furthermore, Barclays encourages a proactive mindset, emphasizing the "Empower, Challenge, and Drive" mindset to foster continuous improvement and innovation.

If you are a motivated individual seeking a role where you can utilize your customer service skills, contribute to a respected financial institution, and build a long-term career, this opportunity at Barclays is definitely worth exploring.