Apprentice Sales Advisor (Contact Centre (EE), Newcastle, United Kingdom)

Embark on a Rewarding Career Journey with EE: Customer Service Apprentice Opportunity in Newcastle upon Tyne

This is an exciting opportunity for individuals seeking to launch their career in customer service with a leading telecommunications provider, EE. Designed for those with enthusiasm and a desire to learn, this role offers comprehensive training and a clear pathway for professional development. Whether you're a recent graduate or looking for a career change, EE provides a supportive environment to build your skills and confidence.

Key Advantages for Aspiring Candidates:

• Exceptional Earning Potential: Begin with a competitive starting salary of £21,620, which increases to £25,684 upon successful completion of your apprenticeship. This is further enhanced by an uncapped commission scheme, rewarding your performance.
• Professional Qualification: Upon completing the 15-month apprenticeship, you will earn an NVQ Level 2 in Customer Service, a valuable qualification that enhances your career prospects.
• Significant Employee Benefits: Enjoy substantial discounts on EE mobile and broadband packages, starting from an incredibly low £10 per month. Additionally, access discounts on a wide range of tech gadgets, subscriptions, and even share these savings with friends and family.
• Career Growth and Support: EE is committed to fostering career progression. You will receive dedicated support to identify and achieve your career aspirations within the company.
• Comprehensive Well-being Support: Benefit from a Season Ticket Travel Loan to ease your commute and access to an Online GP service, providing 24/7 confidential medical advice for you and your immediate family.
• Structured Learning Environment: The apprenticeship includes one dedicated study day per week, guidance from a college tutor, and extra coaching, ensuring you receive all the support needed to succeed.

Key Considerations for Your Career Path:

• Location Flexibility: The role is available at two convenient Newcastle upon Tyne locations: EE Gosforth and EE North Tyneside.
• Role Focus: You will be engaging with customers primarily over the phone, building relationships, understanding their needs, and recommending suitable EE products and services. This role requires excellent communication and interpersonal skills.
• Apprenticeship Commitment: The apprenticeship program, including the NVQ Level 2 qualification, spans 15 months. This requires a commitment to learning and development throughout this period.
• No Prior Experience Required: EE values a positive attitude, a friendly voice, and a willingness to learn above all else. Comprehensive training is provided, making this an ideal entry point into the industry.
• Full-Time Commitment: This is a permanent, full-time position.
• Start Date: Positions are available from February 2026 onwards, allowing ample time for planning.

This opportunity at EE is more than just a job; it's a chance to become part of a supportive community, develop essential customer service skills, and build a lasting career. If you are driven, customer-focused, and eager to learn, this apprenticeship is an excellent step towards achieving your professional goals.