Customer Service Advisor reference: en-us

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Review: Customer Service Advisor - Sheffield (Fixed Term Contract)

This Customer Service Advisor position at Aon in Sheffield presents a compelling opportunity for individuals passionate about delivering exceptional customer experiences. Designed for a 6-month fixed-term contract, this role offers a structured and supportive environment for those looking to leverage their communication and problem-solving skills.

Key Advantages for Candidates:

• Focused Customer Interaction: This role strictly involves inbound calls only, with no cold calling or sales targets. This allows advisors to concentrate solely on assisting customers with their inquiries, making it an ideal environment for those who thrive on genuine problem-solving.
• Stable Work Schedule: The Monday-Friday, 08:45 – 17:00 working hours provide a consistent and predictable schedule, appealing to those seeking a healthy work-life balance.
• Comprehensive Training: Previous experience in pensions or contact centres is not a prerequisite. Aon's commitment to providing full training ensures that all new advisors are well-equipped for success, making this an accessible entry point for career changers or those new to the financial services sector.
• Hybrid Working Model: A 50% monthly split between office and remote work offers flexibility, allowing you to benefit from both focused independent work and the collaborative energy of the Sheffield office. The office base, located centrally, is highlighted as a space for support and development, ensuring you’re integrated into the Aon United network.
• Career Development and Growth: Aon emphasizes a culture of continuous learning and development. This role is positioned as a stepping stone for personal and professional growth within a company that "shapes decisions for the better."
• Inclusive and Supportive Environment: Aon champions an inclusive workplace and encourages colleagues to be their authentic selves. The company offers two "Global Wellbeing Days" annually and emphasizes flexible working solutions, demonstrating a commitment to employee well-being and work-life balance.

Key Considerations for Your Career Path:

• Fixed-Term Contract: While offering a valuable experience, it's important to note that this is an initial 6-month fixed-term contract. Candidates should consider their long-term career aspirations and how this role aligns with their future goals.
• Pensions Focus: The role primarily involves assisting customers with pension-related queries. While full training is provided, a genuine interest in learning about financial services, specifically pensions, will be beneficial.
• Hybrid Working Expectations: The hybrid model requires regular office attendance. Candidates should be comfortable with this split and the commute to the Sheffield city centre office.
• Risk Management and Compliance: As with many roles in the financial sector, adherence to Aon's Risk Management Framework and company policies is a key aspect of the role, requiring a commitment to compliance and mandatory training.

This Customer Service Advisor position at Aon offers a fantastic platform to hone your customer service skills in a stable and supportive environment. It's a great opportunity for individuals who are detail-oriented, possess strong communication abilities, and are eager to contribute to a company dedicated to making better decisions for its clients and employees. If you're looking for a role where you can make a tangible difference while developing your career, this could be the perfect fit.