Customer Service Advisor reference: en-us

Customer Service Advisor - Sheffield Opportunity: A Path to Growth and Stability

This Customer Service Advisor role at Aon in Sheffield presents a compelling opportunity for individuals seeking a stable, supportive, and growth-oriented career in customer service. If you possess a genuine passion for helping others, possess strong communication skills, and are adept at navigating various customer interactions, this role is designed for you.

Key Advantages for Potential Candidates:

• Predictable Work Schedule: The role operates on a standard Monday-Friday schedule (08:45 – 17:00), offering excellent work-life balance and predictability, which is a significant benefit for managing personal commitments.
• No Cold Calling or Sales Pressure: A core advantage is the exclusive focus on inbound calls. This means you won't be making unsolicited calls or facing sales targets, allowing you to concentrate purely on providing exceptional service and support to existing customers.
• Hybrid Working Model: Aon embraces a hybrid working environment, requiring a 50% monthly split between office and remote work. This offers the best of both worlds – the flexibility and autonomy of working from home, combined with the collaborative environment and dedicated support of being in the office.
• Comprehensive Training Provided: Crucially, previous experience in pensions or contact centre environments is *not* required. Aon is committed to your success, providing full training to equip you with the necessary skills and knowledge for this role. This makes the opportunity accessible to individuals transitioning into this field.
• Supportive and Inclusive Culture: Aon emphasizes a culture of trust, inclusion, and collaboration. The Sheffield office is centrally located, ensuring you benefit from the "Aon United" network and are not isolated. The hybrid model also strategically supports ongoing development and training.
• Career Development Focus: Aon is dedicated to empowering individuals to grow and develop. This role offers the chance to build expertise in customer service within the financial sector, with a clear emphasis on continuous learning and professional advancement.
• Focus on Wellbeing: Aon prioritizes colleague wellbeing through its agile work environment, offering two "Global Wellbeing Days" annually and encouraging a healthy work-life balance.
• Commitment to Diversity and Inclusion: Aon is an equal opportunity employer, fostering an innovative and inclusive workplace where all colleagues are empowered to be their authentic selves. They also provide reasonable adjustments for individuals with disabilities throughout the application and employment process.

Key Considerations for Your Career Path:

• Fixed-Term Contract: Please note that this is an initial fixed-term contract position, starting in January 2026. Candidates should consider how this aligns with their long-term career objectives.
• Active Contribution to Risk Management: As part of your role, you will be expected to work in accordance with Aon's Risk Management Framework and policies, including participating in risk management and completing mandatory training. This highlights the importance of compliance and responsible conduct.
• Attention to Detail is Paramount: The role involves updating personal information and processing requests with a high degree of accuracy. Strong attention to detail will be essential for success.
• Problem-Solving Skills: You will be explaining processes, setting expectations, and resolving customer queries. A proactive approach and the ability to effectively resolve issues will be highly valued.

This Customer Service Advisor position at Aon offers a stable, structured, and supportive environment for individuals eager to build a career in customer service. The emphasis on training, work-life balance, and career development makes it an attractive prospect for those looking to make a meaningful impact while advancing professionally.