Customer Service Advisor reference: 0000078974

Embark on a rewarding career journey with Barclays as a Customer Service Advisor, a pivotal role designed for individuals passionate about making a tangible difference in the lives of their customers. This opportunity is ideal for those with experience in customer-facing roles, from retail and hospitality to dedicated customer service, who are eager to leverage their empathy and dedication in a dynamic banking environment.

As the first point of contact for Barclays Retail Banking customers, you'll be the friendly and knowledgeable face, providing essential guidance and support through face-to-face interactions at our branches and local hubs. This role is more than just a job; it's a chance to contribute meaningfully to the customer experience and build lasting relationships.

Advantages for Potential Candidates:

• Career Progression: Barclays is committed to fostering long-term careers, not just offering positions. With this role, you gain entry into a leading financial institution where growth and development are actively encouraged.
• Comprehensive Support and Training: You will receive full training to equip you with the skills and knowledge necessary to excel. The supportive and collaborative team environment ensures you'll have the resources you need to succeed and advance within the company.
• Competitive Compensation and Benefits: Start with a competitive salary of £26,500, complemented by an excellent core benefits package. This includes a valuable pension plan, private medical insurance, life insurance, and income protection, providing a strong foundation for your financial well-being.
• Meaningful Customer Interaction: This role offers the satisfaction of directly assisting customers, resolving their queries, and personalizing their banking experience. Your ability to listen, empathize, and offer solutions will be highly valued.
• Exposure to Diverse Banking Operations: You will gain insights into various aspects of banking operations, including sales, risk management, and compliance, through collaboration with internal stakeholders.

Key Considerations for Your Career Path:

• Work-Life Balance: The role requires working 5 days a week, which will include some weekends. Candidates should consider how this schedule aligns with their personal commitments and preferred work-life balance.
• Adaptability and Digital Fluency: While the role emphasizes face-to-face interaction, there's an expectation to collaborate across multiple digital channels and contribute to the enhancement of digital banking capabilities. A willingness to adapt to new technologies is beneficial.
• Problem-Solving and Initiative: You'll be expected to provide specialist advice and support, resolve customer issues efficiently, and potentially take ownership of specific processes. This requires strong problem-solving skills and the ability to act with initiative.
• Teamwork and Collaboration: Success in this role hinges on effective collaboration with colleagues and internal departments. The ability to work harmoniously within a team and support others is crucial.
• Adherence to Standards: A strong understanding and commitment to complying with all regulatory requirements, internal policies, and Barclays' core values (Respect, Integrity, Service, Excellence, Stewardship) and Mindset (Empower, Challenge, Drive) are essential.
• Potential for Leadership: Depending on the specific team structure, there may be opportunities for leadership responsibilities, including guiding and developing colleagues. Candidates with leadership aspirations should consider this aspect. For individual contributors, the focus will be on managing one's own workload, implementing processes, and contributing to broader projects.

This Customer Service Advisor position at Barclays offers a compelling opportunity for individuals seeking a stable, impactful, and growth-oriented career in the financial services sector. By bringing your customer-centric skills and dedication, you can build a successful future with a globally recognized organization.