Customer Service Agent, Zipcar

Salary: £25,200 Location: Newbridge Working Hours: 40 hours per week About the role: Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you want to join us on our journey of becoming the best commercial vehicle rental company in the UK? If so, this is the role you’re looking for! You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do! Key Responsibilities • Receiving enquiries via call and email from customers • Owning the full rental experience from vehicle preparation, interacting with customers to handling returns • Providing excellent face-to-face customer service • Working towards targets to increase productivity and revenue • Administration, managing bookings on our rental platform, ensuring vehicles are available to rent and keeping our systems updated • Any other relevant tasks supporting the wider business Requirements: • Computer Literate • Excellent Communicator • Team Player • Friendly, positive ‘Can-Do’ attitude • Looking to take an active role in the development and growth of our business Great Rewards for great work: Great customer experiences begin with team members who feel valued and respected. That why we are committed to looking after our people as much as our customers. We offer: 33 days holiday (including Bank holidays) A Perkbox account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing Employee discounts on car rental across Avis Budget Group (including Zipcar) Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly, and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Apply Now! #Driventobethebest Newbridge Monmouthshire United Kingdom A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.