D&M Administrator

Salary: £25,200 Location: Edinburgh downtown Working Hours: 40 hours per week Monday – Friday 08:30 – 17:00 About the role: We are currently recruiting for a Damage & Maintenance Administrator to join our growing team. As a Damage & Maintenance administrator, you will be working in a fast-paced environment where customer requirements are constantly changing. You will support customers in maintaining the vehicles they have on hire and managing any breakdowns or accidents helping the customer on their way. This is an area key to ACL success. Key Responsibilities of a Damage & Maintenance Administrator: Receiving calls and emails from customers requiring assistance to get their vehicle repaired or maintained and keep them on the road Emergency Assistance, support customers to get mobile following a breakdown or accident Approving repair costs with suppliers, challenging excessive costs and obtaining evidence to support costs where required Administration, managing out-of-service planning types on our rental platform, raising purchase orders and logging them for cost control purposes Identifying vehicles requiring service and MOT, booking them in and supporting completion Any other relevant tasks supporting the wider business Requirements: Computer Literate Excellent Communicator Team Player Friendly, positive ‘Can-Do’ attitude Looking to take an active role in the development and growth of our business Great Rewards for great work: Great customer experiences begin with team members who feel valued and respected. That why we are committed to looking after our people as much as our customers. We offer: 33 days holiday (including Bank holidays) A Perkbox account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing Employee discounts on car rental across Avis Budget Group (including Zipcar) Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly, and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Apply Now! #Driventobethebest Broxburn Midlothian United Kingdom A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.