Customer Service Assistant

This role will be based on University campus.

Multiple roles available with a variety of working patterns, as shown below 

Saturday & Sunday  - 12:00 – 20:00Saturday & Sunday – 09:00 – 17:00

You will be working as part of a team providing high-quality front-line support to the University’s staff and students, and to external customers across our libraries as required. Main duties include ensuring our Libraries are welcoming spaces for visitors as well as answering enquiries and assisting our customers in getting the most out of our spaces and services. 

You will be allocated to a particular Library as your base site. You will from time to time be required to work across other campus library sites to provide cover for Service points in line with operational needs.

Visit Your career at University of Leeds Libraries to find out about our values, culture and ambitions.

Visa Eligibility 

This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas 

What we offer in return 

26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year! Generous pension scheme options plus life assurance Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls. Personal Development: Access to courses run by our Organisational Development & Professional Learning team. Access to on-site childcare, shopping discounts and travel schemes are also available.  

To explore the post further or for any queries you may have, please contact:

Ben Edwards, Customer Service Manager 

Email: [email protected]

Closing Date: 20 Jan 2026

Section: Administrative and Clerical Support

Salary: £25,249 to £26,093 per annum pro-rata