Customer Services Specialist - Leeds (Leeds, GB)

Customer Service Specialist: Elevate Your Career in a Dynamic Leeds-Based Role

Are you a customer service professional who thrives on unraveling complex challenges and fostering seamless collaboration? This exciting opportunity at Arla Foods' Leeds Head Office offers a chance to become a pivotal player in their UK Customer Service team. If you're passionate about delivering exceptional service, driving process improvements, and making a tangible impact, this role could be your next significant career move.

This position is ideal for individuals who are energized by intricate problem-solving and enjoy working across diverse departments, including Logistics, Sales, and Production. You will be the go-to person for critical customer and internal queries, ensuring orders flow smoothly and customer satisfaction remains paramount.

Key Advantages for Your Career Path:

• Develop Expertise in a Multifaceted Environment: You'll gain invaluable experience by working closely with various departments, deepening your understanding of the entire supply chain and fostering cross-functional communication skills.
• Become a Process Improvement Driver: This role empowers you to go beyond reactive problem-solving. By analyzing KPI insights, you will actively contribute to enhancing processes, making your work impactful and contributing to continuous improvement initiatives.
• System Superuser Development: With responsibilities including acting as a system superuser, you'll hone your technical proficiency, particularly with data systems like SAP (preferred). This specialized skill set is highly sought after in today's job market.
• Meaningful Responsibilities and Growth: Arla emphasizes a culture of steep learning curves and meaningful responsibilities. You'll be encouraged to take initiative, with colleagues who are dedicated to supporting and challenging your professional development.
• Collaborative and Supportive Culture: If you value teamwork and a positive working environment, you'll find yourself at home here. The description highlights a culture where colleagues "cheer, support and challenge you," fostering a strong sense of belonging and shared success.
• Comprehensive Benefits: Arla offers a competitive package including 26 days of annual leave plus bank holidays, a company pension scheme, and access to exclusive discounts through Arla MyBenefits.

Key Considerations for Aspiring Candidates:

• Weekend and Bank Holiday Commitment: This role requires working one in four weekends and shared bank holiday cover (averaging two per annum). Candidates should be comfortable with this shift pattern and its implications on work-life balance.
• Proactive and Meticulous Approach: Success in this role hinges on being a proactive self-starter with meticulous attention to detail. You'll need to demonstrate strong organizational skills and the ability to follow through on tasks independently.
• Excellent Communication Skills: The ability to communicate effectively, both verbally and in writing, is crucial. You will be the primary contact for complex queries and will need to convey information clearly and professionally.
• Resilience Under Pressure: In a role that involves resolving escalations and managing incidents, maintaining performance and professionalism under pressure is a vital attribute.
• Data System Proficiency: While SAP is preferred, a strong command of data systems and digital tools is essential. Candidates with demonstrable experience in incident management and customer service processes will be well-positioned. Project management experience is considered a valuable asset.

This is more than just a customer service role; it's an opportunity to shape how Arla Foods delivers exceptional service and to contribute to the growth of a global leader in the dairy industry. If you are ready to embrace challenges, drive improvements, and be part of a values-driven organization, this position warrants your serious consideration.