Customer Solution Design Specialist (Snowhill, Birmingham, United Kingdom)

Unlock Your Potential as a Customer Solutions Design Specialist at BT

Are you a strategic thinker with a passion for crafting innovative network, voice, and contact centre solutions? If you thrive in a collaborative environment and are eager to influence the future of technology, this Customer Solutions Design Specialist role at BT could be an exceptional next step in your career. BT, a company with a rich heritage of connecting people and a forward-thinking approach to business, is seeking talented individuals to join their dynamic team.

Why This Opportunity Matters

This role is central to BT's mission of empowering businesses through cutting-edge solutions. As a Customer Solutions Design Specialist, you will be instrumental in designing and delivering tailored solutions for external customers. Your expertise will directly contribute to shaping BT's offerings and influencing technological advancements. This is a chance to work within a global team, lead significant design projects, and potentially transition into a customer-facing leadership role, driving strategic initiatives.

Key Advantages for Your Career Path

• Impactful Design: Lead medium to large-scale design projects, ensuring solutions are customer-centric and aligned with business objectives.
• Innovation & Growth: Be empowered to suggest new opportunities, challenge existing processes, and drive technological advancements, fostering continuous personal and professional development.
• Strategic Influence: Share your design principles with senior leadership, shaping the future direction of BT's solutions and potentially leading to customer-facing strategic roles.
• Collaborative Environment: Work within a global team, fostering open communication, knowledge sharing, and effective collaboration to achieve outstanding results.
• Expertise Development: Gain experience with a wide range of BT and third-party products, including Cisco WAN/LAN, and deepen your knowledge in complex network technologies.

What BT is Looking For

BT is seeking individuals who can demonstrate a strong understanding of solution design and assurance, particularly involving multiple product lines and unfamiliar technologies. Key technical skills and experience include:

• Design and/or assurance of solutions incorporating multiple BT and third-party products.
• Experience with the design and implementation of Cisco WAN/LAN environments.
• Proficiency with CCNP R&S, Wireless, and Firewall technologies.
• Experience in leading commercial discussions and resolving commercial challenges throughout the customer journey.

Key Considerations for Candidates

• Hybrid Working Model: This role operates on a hybrid model, requiring 3 days per week in the office and 2 days working from home. Candidates must be comfortable with this arrangement.
• Location Flexibility: Opportunities are available UK-wide, offering a degree of flexibility in where you are based.
• Career Progression: The role offers clear pathways for growth, including the potential to move into more senior or customer-facing strategic positions.
• Commitment to Diversity & Inclusion: BT actively encourages applications from candidates from all backgrounds and experiences. If you don't meet every single requirement, but are excited about the role and believe you can make a valuable contribution, BT encourages you to apply.

A Wealth of Benefits and Support

Beyond an attractive salary, BT offers a comprehensive benefits package designed to support your well-being and development. This includes:

• Financial Security: 10% on target annual bonus, a generous BT Pension scheme (minimum 5% employee, 10% BT contribution), and 4x salary Life Assurance.
• Work-Life Balance & Well-being: 25 days annual leave (increasing with service), extensive flexible benefit options (Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice), enhanced family and carer's leave policies, and 24/7 private virtual GP appointments.
• Development & Growth: Access to world-class training and development opportunities, and the option to join BT Share Saving schemes.
• Employee Perks: Discounted broadband, mobile, and TV packages, along with access to hundreds of retail discounts.

This is more than just a job; it's an opportunity to join a company that's committed to connecting for good, fostering innovation, and empowering its people. If you're ready to design impactful solutions and drive positive change, we encourage you to explore this exciting opportunity at BT.