Customer Solutions Design Specialist (One Cloud Cisco) (New Bailey, Manchester, United Kingdom)

Unlocking Business Transformation: A Strategic Design Role at BT

Are you a seasoned professional with a passion for designing innovative solutions that drive business success? BT is seeking talented individuals to join their dynamic team, focusing on transforming customer and agent experiences for their diverse business clientele. This is an exciting opportunity to leverage your expertise in contact centre solutions and play a pivotal role in shaping the future of business communication for some of the world's leading brands.

What Makes This Opportunity Stand Out?

This role offers a compelling blend of strategic impact and hands-on technical design. You won't just be implementing solutions; you'll be a trusted advisor, deeply understanding your clients' industries and business objectives to craft bespoke solutions that align with their goals. The opportunity to lead clients through significant transformations, whether it's a cloud migration or enhancing existing systems, provides a rewarding career path for those driven by innovation and client success.

Furthermore, BT fosters a collaborative environment where you'll work closely with a wide array of internal teams and external stakeholders. This ensures a holistic approach to solution delivery and provides invaluable exposure to different facets of the business, enriching your professional development.

Key Responsibilities and Career Growth:

As a key player in this role, you will:

• Lead the design and delivery of cutting-edge contact centre solutions for BT's business customers.
• Provide end-to-end technical solution governance, overseeing the entire bid and delivery lifecycle.
• Develop a deep understanding of customer requirements through close collaboration with client representatives.
• Partner effectively with internal stakeholders, including bid, commercial, and project teams, throughout the bid process.
• Contribute to concept and proposal preparation, offering accurate effort estimates.
• Champion efficiency and standardization by promoting the use of patterns and templates, minimizing bespoke requests.
• Drive the implementation and adherence of robust operational procedures across teams.

Essential Skills for Success:

To thrive in this position, candidates should possess a strong foundation in:

• Decision Making
• Requirements Analysis
• Growth Mindset
• Solution Design
• Technology Migration
• Solution Architecture

What We're Looking For on Your CV:

Demonstrated success in the design, delivery, and deployment of voice and contact centre solutions is crucial. Specific experience with One Cloud Cisco will be a significant advantage.

Navigating Your Career Path with BT:

BT offers a comprehensive and attractive benefits package designed to support your well-being and professional growth:

• Financial Rewards: A competitive 10% on-target annual bonus and an excellent BT Pension scheme with a substantial employer contribution.
• Security and Flexibility: Generous life assurance (X4 salary) and a wide array of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loans, and Electric Vehicle Salary Sacrifice schemes.
• Work-Life Balance: A hybrid working model of 3 days in the office and 2 days working from home. You'll enjoy 25 days of annual leave, increasing with service, and industry-leading equal family leave policies.
• Health and Well-being: Enhanced women's health support, 24/7 private virtual GP appointments, and paid carer's leave.
• Continuous Development: Access to world-class training and development opportunities to foster your career progression.
• Employee Perks: Opportunities to join BT Shares Saving schemes and enjoy significant discounts on broadband, mobile, TV, and a wide range of retail outlets.

BT is committed to fostering a diverse, inclusive, and authentic workplace. They encourage applications from individuals who may not meet every single requirement, recognizing that diverse experiences can bring unique value. If you are passionate about this role and believe you can make a significant contribution, we strongly encourage you to apply.

Locations Considered: Manchester, Leeds, Gosforth, Birmingham, and Belfast.

Working Arrangement: Please only apply if you are comfortable with a hybrid model of 3 days in the office and 2 days working from home.