Customer Support Manager 2 year Fixed Term contract

Vaillant Group U.K. Ltd is seeking a dedicated and skilled individual to join their team as a Customer Support Manager at their Castlewood Business Park location in the United Kingdom. This role offers a fantastic opportunity for a driven professional to make a significant impact within a globally recognized leader in sustainable heating solutions.

About the Opportunity:

This position is at the heart of ensuring exceptional customer experience. As a Customer Support Manager, you will be instrumental in overseeing the daily operations of the customer support department. Your leadership will drive efficiency, effectiveness, and alignment with Vaillant's overarching company objectives. Key responsibilities include:

• Leading and Developing Teams: You will mentor and train team members, fostering a collaborative and high-performing culture.
• Operational Excellence: Manage schedules, ensure service targets are consistently met, and oversee B2B customer interactions and merchant query processes.
• Performance Improvement: Analyze performance data to identify trends, implement strategic improvements, and enhance overall service quality and customer satisfaction.
• Problem Resolution: Handle complex customer situations with professionalism, transforming challenges into positive outcomes.
• Strategic Location: The role is based at Castlewood Business Park, conveniently located near Junction 28 of the M1.

What Makes This Role Stand Out:

This role presents several compelling advantages for ambitious candidates looking to advance their careers:

• Impactful Leadership: You will have direct influence over customer service delivery, a critical function for any successful organization.
• Continuous Improvement Focus: The emphasis on data analysis and implementing enhancements provides ample opportunity for professional growth and skill development.
• Team Development: The chance to mentor and build a high-performing team is a rewarding aspect of this leadership role.
• Contribution to Sustainability: By joining Vaillant Group, you become part of a company committed to taking care of a better climate, contributing to meaningful global initiatives.
• Career Progression: Vaillant Group is committed to promoting personal development, allowing you to act with passion and grow within the organization.

Key Considerations for Candidates:

To thrive in this role, candidates should possess specific skills and experience. We are looking for individuals who:

• Have a strong background in customer service or business operations, supported by relevant education or training.
• Demonstrate proven experience in managing successful teams within customer-focused environments.
• Are confident in analyzing performance metrics, mentoring staff, and managing service operations.
• Are passionate about delivering excellent service, possess excellent communication skills, and can thrive under pressure while managing multiple priorities.
• Experience with SAP/EPS and customer feedback systems is a notable advantage.

What Vaillant Group Offers:

Vaillant Group U.K. Ltd is dedicated to supporting its employees, offering a comprehensive package designed for well-being and financial security:

• Attractive Remuneration: A competitive salary, 25 days of holiday plus bank holidays, and bonus opportunities.
• Financial Security: A generous pension scheme to ensure a comfortable retirement.
• Health and Well-being: A robust well-being program including 24/7 remote GP appointments, mental health consultations, and 1-2-1 lifestyle coaching.
• Recognition of Excellence: Vaillant Group is proud to be recognized with the Gold award from Investors in People (IiP).
• Peace of Mind: A death in service benefit and the option for subsidized private healthcare.
• Family Support: Family Friendly Policies designed to support employees during significant life events.

Vaillant Group U.K. Ltd is an equal opportunities employer and celebrates diversity. They encourage all individuals to apply, valuing the uniqueness of each person. This is an exciting opportunity to join a forward-thinking company that is shaping the future of heating and contributing to a sustainable planet.