Customer Support Partner reference: R-187932

This review provides an in-depth look at the Customer Support Partner role at John Lewis & Partners, designed to help prospective candidates understand the exciting opportunities and key considerations for their career advancement.

The role of a Customer Support Partner is not just about handling queries; it's about embodying the trusted John Lewis brand and delivering a truly differentiated service. This position offers a dynamic and engaging environment where you'll be empowered to find the best solutions for customers. The variety of tasks, from assisting with financial services and credit card applications to managing lost property and addressing customer feedback, ensures that no two days are the same. This exposure to diverse customer interactions will significantly broaden your skillset.

Advantages for Candidates:

• Become a Brand Ambassador: You'll have the privilege of representing a highly respected and trusted brand. This is a fantastic opportunity to build your professional reputation and contribute to a legacy of excellent service.
• Develop a Diverse Skillset: The role encompasses a wide range of responsibilities, from financial services support and application processing to operational tasks like lost property. This broad exposure will make you a well-rounded and adaptable professional.
• Career Growth and Training: John Lewis & Partners is committed to developing its Partners. While customer-facing experience is a plus, comprehensive training will be provided, ensuring you have the tools and knowledge to excel. This role serves as an excellent foundation for various career paths within the retail and service industries.
• Employee Ownership and Rewards: As part of the UK's largest employee-owned business, you are a Partner, not just an employee. This means sharing in the company's successes and rewards, fostering a strong sense of belonging and investment in the business's future.
• Potential for Enhanced Earnings: For those willing to work during late-night hours (22:00 - 06:00), a Night Premium of £3.50 per hour is offered, providing an attractive financial incentive.
• Supportive Work Environment: The Partnership emphasizes a culture where Partners are encouraged to thrive, embrace differences, and grow both individually and collectively.
• Flexible Working Opportunities: The organization actively supports work-life balance and offers flexibility in working arrangements, which can be discussed further during the interview process.

Key Considerations for Candidates:

• Age Requirement: Due to the nature of handling money in the Bureau de Change, applicants must be 18 years or older for this specific aspect of the role.
• Weekend Work: The role involves working alternate weekends, with specific Saturday and Sunday hours. Candidates should be comfortable with this schedule.
• Vetting Requirements: Be prepared for potential pre-employment vetting, which may include DBS checks and financial probity checks. Prompt completion of any required documentation is encouraged to avoid delays in the recruitment process.
• Proactive and Self-Motivated Attitude: Success in this role requires a friendly, welcoming, and self-motivated approach. You should be comfortable taking initiative to achieve positive customer outcomes.
• Computer Proficiency: Strong computer skills are essential, as you'll be working with multiple software systems.
• Organizational Skills and Attention to Detail: The role demands meticulous attention to detail, particularly concerning compliance and administrative tasks.

This Customer Support Partner position offers a significant opportunity to join a unique and rewarding employee-owned business. By leveraging your excellent customer service, communication, and organizational skills, you can make a tangible difference to customers and contribute to the enduring success of John Lewis & Partners. If you are looking for a role that offers variety, development, and a genuine sense of ownership, this could be the perfect next step in your career journey.