Tusker Customer Consultants - Watford

This review provides an in-depth look at the EET Employee Engagement (New Business) Executive role, highlighting its advantages and key considerations for prospective candidates looking to advance their careers.

Opportunity Overview:

This is an exciting opportunity for a motivated individual to join a rapidly expanding, award-winning car leasing company. The role focuses on expanding the reach of their employee car scheme by engaging with new business enquiries. You'll be instrumental in connecting with potential customers, guiding them through the process, and driving new business growth. The company is committed to sustainability, actively helping organisations offer employees more environmentally friendly car options and offsetting carbon emissions. This is a chance to contribute to a forward-thinking organisation that genuinely cares about the planet and its people.

Key Advantages for Candidates:

• Career Growth: Be part of a transforming Group with a clear purpose to help Britain prosper. The scale and reach of the organisation offer numerous opportunities for learning, growth, and development.
• Purpose-Driven Work: Contribute to a mission focused on planet-positive mobility and a sustainable future by helping people access environmentally friendly cars.
• Consultative Customer Care: Develop strong consultative customer care skills by guiding individuals through a valuable employee benefit.
• Dynamic Team Environment: Work within a dynamic Employee Engagement Team, fostering collaboration and contributing to a positive work environment.
• Commitment to Diversity and Inclusion: Join an organisation that actively promotes diversity, inclusion, and belonging, and is committed to creating a workplace that reflects modern society. They are disability confident and welcome applications from under-represented groups.
• Flexible Working: The organisation supports flexible working arrangements, offering flexibility in when hours are worked.
• Comprehensive Benefits Package: Enjoy a generous benefits package including a significant pension contribution, performance-related bonus, share schemes, adaptable lifestyle benefits, ample holiday, and robust wellbeing and parental leave policies.

Key Considerations for Candidates:

• Location & Work Style: The role is based in Watford, with a hybrid work style requiring at least three days per week (or 60% of your time) at the Watford site. A full-time commitment is expected.
• Initial Training: New starters will be required to be in the office five days a week during the initial training period until competence is achieved.
• Customer-Centricity: A genuine passion for providing exceptional customer service and building strong relationships is essential.
• Communication & Interpersonal Skills: Excellent communication, interpersonal, and negotiation skills are vital, as is a warm, enthusiastic, and outgoing personality.
• Problem-Solving & Adaptability: The ability to be a proactive and resourceful problem-solver, able to prioritize tasks effectively under pressure and adapt to changing situations, is key.
• Sales & Conversion Focus: While consultative, the role involves converting interest into confirmed orders. Experience in inbound lead conversion and proactive outreach will be highly beneficial.
• Automotive Interest: A strong interest in cars and the automotive industry is desirable, with prior knowledge of salary sacrifice car schemes being a significant advantage. Opportunities to enhance product knowledge, including participating in test drives of internal demo cars, are provided.
• Sales Cycle Management: The role requires managing a pipeline of leads, preparing quotations, and following up to secure orders, demanding strong organizational and time management skills.
• Event Participation: Be prepared to represent the company at events, which may involve travel and customer interaction outside of regular office hours.

This EET Employee Engagement Executive role presents a fantastic opportunity for individuals who are passionate about customer service, eager to contribute to a sustainable future, and seeking a role with clear pathways for professional development within a values-led organisation. If you possess strong communication skills, a proactive mindset, and a desire to make a tangible difference, this could be the perfect next step in your career.