Customer Team Leader reference: 1058180

Review: Customer Team Leader Opportunity at Co-op, Greenwich Millennium Village

This Customer Team Leader position at Co-op offers a fantastic opportunity for individuals looking to step into a leadership role within a well-established and community-focused organization. Located at the Greenwich Millennium Village, this permanent, part-time role (30 hours per week with regular overtime potential) is ideal for those seeking to develop their supervisory and customer service skills.

Advantages for Candidates:

• Career Development & Support: Co-op places a strong emphasis on employee growth, providing full, paid training and dedicated support for career progression. This role is a stepping stone to further leadership opportunities within the company.
• Comprehensive Benefits Package: Employees can expect a generous benefits package, including 36 days of holiday (pro rata), a pension scheme with significant employer contributions (up to 10%), access to virtual healthcare services for the entire family, and a substantial 30% discount on all Co-op products.
• Employee Wellbeing Focus: Co-op is committed to the holistic wellbeing of its colleagues, offering support for physical, mental, and financial health. They also provide market-leading policies to assist with life events, demonstrating a compassionate and supportive work environment.
• Work-Life Flexibility: While requiring varied shifts including mornings, evenings, and weekends, the role offers the potential for regular overtime and provides rotas three weeks in advance, accessible via mobile, aiding in personal planning.
• Community Engagement: The role encourages involvement in the local community, aligning with Co-op's core values of making things fairer for its members and communities.
• Inclusive Culture: Co-op actively promotes diversity and inclusion, creating an environment where everyone's voice is valued. They are also a Disability Confident employer, committed to providing reasonable adjustments during the recruitment process.
• Streamlined Application: The ability to apply via a mobile device without needing a CV simplifies the initial application process.

Key Considerations for Candidates:

• Leadership and Operational Responsibilities: As a Customer Team Leader, you will be responsible for coaching and supervising team members, deputising for the Store Manager, ensuring store operations are safe and legal, managing stock accuracy, and delivering excellent customer service. This requires a balance of leadership, support, and hands-on work.
• Shift Flexibility: The working pattern includes early mornings, afternoons, late evenings, and weekends. Candidates should be prepared for this varied schedule and discuss their availability during the interview process.
• Age Requirement: Applicants must be 18 years of age or older due to the need to authorize age-related sales.
• Application Assessments: The application process includes two online assessments that typically take around 20 minutes to complete.
• Proactive Approach: The role suits individuals with a genuine care for customers, strong interpersonal and problem-solving skills, and a proactive desire to learn and develop leadership capabilities.

This Customer Team Leader position presents a compelling opportunity for individuals looking to advance their careers in retail leadership, while contributing to a company with strong ethical principles and a genuine commitment to its employees and communities. It's a role that offers not just a job, but a pathway for personal and professional growth within a supportive and inclusive environment.