Customer Team Leader reference: 1058277

Opportunity Review: Customer Team Leader at Co-op

Are you looking to step into a leadership role within a community-focused organisation that values its people? The Customer Team Leader position at Co-op offers a compelling opportunity for individuals passionate about customer service and team development, with a clear path for growth and significant benefits.

This role, based in the vibrant Shoreditch area of London, is ideal for those seeking a part-time position with the potential for regular overtime, offering a competitive hourly rate of £15.24. The primary advantage of this role lies in Co-op's commitment to employee well-being and career advancement.

Advantages for Aspiring Leaders:

• Career Development: Co-op provides full, paid training and dedicated support, ensuring you're equipped with the skills and knowledge to excel. This role is a fantastic stepping stone for those aspiring to move into management positions.
• Comprehensive Benefits Package: Beyond the competitive pay, you'll enjoy an exceptional benefits package including 36 days of holiday (pro-rata), a generous pension contribution of up to 10%, access to virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Work-Life Balance Support: Co-op demonstrates a strong commitment to supporting employees through life events with market-leading policies. Furthermore, the Wagestream app offers financial well-being by providing access to a portion of your earned wages when you need it.
• Empowering Leadership Experience: As a Customer Team Leader, you'll gain hands-on experience in coaching and supervising team members, deputising for the Store Manager, and handling various operational tasks. This provides a well-rounded leadership experience.
• Community Impact: Co-op's long-standing commitment to fairness and community involvement means you'll be part of an organisation that genuinely makes a difference. You'll have the opportunity to build relationships and contribute to local community initiatives.

Key Considerations for Candidates:

• Shift Flexibility: The role requires flexibility with working patterns, including early mornings, afternoons, late evenings, and weekends. While these will be discussed at the interview, candidates should be prepared for varied shifts.
• Age Requirement: Applicants must be 18 years or older due to the need to authorise age-related sales.
• Hands-On Approach: While leadership is a key component, this role also involves practical tasks such as re-stocking shelves and maintaining store cleanliness. A willingness to "roll up your sleeves" is essential.
• Application Process: The application process is streamlined, with no CV required, and can be completed via a mobile device. It does involve two online assessments taking approximately 20 minutes to complete.
• Commitment to Inclusion: Co-op is dedicated to building diverse teams and fostering an inclusive workplace. They actively welcome applications from all backgrounds and offer reasonable adjustments throughout the recruitment process, including for those who identify as disabled and wish to apply under the Disability Confident scheme.

This Customer Team Leader role presents a significant opportunity for individuals looking to develop their leadership skills in a supportive and ethical environment. If you are a proactive, customer-centric individual with a desire to grow and contribute to a respected organisation, this position is well worth exploring.