Customer Team Leader reference: 1058002

Customer Team Leader - A Rewarding Opportunity at The Co-operative Food

Are you an aspiring leader with a passion for customer service and community engagement? The Co-operative Food is seeking dedicated individuals to join their team as Customer Team Leaders at their Eastleigh store. This role offers a fantastic opportunity for career growth within a company deeply committed to its members and communities.

Key Advantages for Candidates:

• Career Development: Co-op provides dedicated support and full, paid training to help you grow your career. This role is an excellent stepping stone for those looking to advance into management positions.
• Comprehensive Benefits Package: Beyond a competitive hourly rate of £13.99, you'll enjoy significant perks including:
  • 36 days of holiday (pro-rata for part-time).
  • A generous pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for you and your family, covering GP appointments, eye care, mental health support, and more.
  • A substantial 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
  • Wagestream, a money management app for early access to a portion of your earned pay.
  • A 24/7 employee assistance service for confidential support.
• Meaningful Work: As a Customer Team Leader, you'll be instrumental in creating a positive shopping experience for customers, coaching your team, and contributing to the store's operational success.
• Work-Life Balance Considerations: This is a part-time permanent position (24 hours per week) with regular overtime opportunities. The varied shift patterns (early mornings, afternoons, late evenings, and weekends) are designed to accommodate different lifestyles and will be discussed at the interview stage, offering flexibility.
• Inclusive Culture: Co-op champions diversity and inclusion, actively seeking to build diverse teams that reflect the communities they serve. They are committed to supporting colleagues through life events and offer a welcoming environment for all.

Key Considerations for Aspiring Candidates:

• Leadership Potential: This role requires individuals who can effectively coach and supervise Customer Team Members, deputise for the Store Manager, and lead by example. Strong people skills and a desire to develop leadership capabilities are essential.
• Customer Focus: A genuine care for customer needs and the ability to deliver friendly, helpful, and thoughtful service are paramount.
• Operational Responsibilities: The role involves a range of hands-on tasks, from re-stocking shelves to maintaining store safety and cleanliness. Flexibility and a willingness to "roll up your sleeves" are important.
• Age Requirement: Candidates must be 18 years or older to fulfil the responsibilities of authorising age-related sales.
• Shift Flexibility: While the shifts are varied, rotas are shared three weeks in advance, providing a good degree of predictability for planning. However, a willingness to work across different times of day and week is necessary.
• Application Process: The application is designed to be mobile-friendly with no CV required. It includes two online assessments that take approximately 20 minutes to complete.

This Customer Team Leader position at The Co-operative Food is more than just a job; it's an opportunity to contribute to a business with strong ethical values while building a rewarding career. If you are a proactive, people-oriented individual looking for a role that offers growth, excellent benefits, and a positive work environment, this could be the perfect next step for you.